Help Center User GuideGetting StartedFAQRelease NotesRelease NotesRelease NotesRelease Notes
User Guide
Getting Started
Release Notes
Release Notes
Release Notes
Release Notes

Resetting the Password for OpCo and Tenant Users

As an OpCo Administrator, you can reset the password for OpCo and tenant users. Also, users with the Update permission for user objects can reset the password for both OpCo and tenant users.

You must reset the password when a user’s account is locked. A user’s account is locked when the user enters password incorrectly for five times successively.


To reset the password:

  1. Select Administration > Users in Administration Portal.

    The Users page appears, displaying a list of OpCo and tenant users.

  2. Select the username for which you want to reset the password, and then select More > Reset Password.

    An alert message appears, asking you to confirm the reset password operation.

  3. Click Yes to confirm the reset password operation.

    A confirmation message appears, indicating that the password is successfully reset, and CSO sends an e-mail with a link to reset the password to the e-mail address associated with the user ID for which you are resetting the password.

    Note The link is active only for 24 hours.

The user can set a new password by accessing the mail from CSO and use the new password to log in to CSO.

Related Documentation

Help us to improve. Rate this article.
Feedback Received. Thank You!

Ask questions in TechWiki

Check documentation in TechLibrary

Rating by you:      

Additional Comments

800 characters remaining

May we contact you if necessary?


Need product assistance? Contact Juniper Support