Help Center User GuideGetting StartedFAQ
User Guide
Getting Started

Changing the Customer Portal Password


To change the Customer Portal password:

  1. Click the customer username that is located at the right side of the Customer Portal banner.

    The drop-down list appears.

  2. Click Change Password.

    The Change Password page appears.

  3. Specify the current password.
  4. In the New Password text box, specify your new password.

    The login password that you set must conform to a particular set of requirements such as minimum length of 6 characters, a maximum length of 21 characters, and that includes at least one lowercase letter, one uppercase letter, an alpha-numeric character, and a numeric character.

    You must change the password periodically (every 90 days) and you cannot reuse the old password. Your user account will be locked after five consecutive unsuccessful login attempts.

  5. In the Confirm Password text box, specify your new password again.

    Select the Show Password option to view the password.

  6. Click OK.

    You are logged out of the system. To log in to Customer Portal again, you must use your new password. Other sessions logged in with the same username are unaffected until the next login.

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