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Accessing Customer Portal


To start Customer Portal:

  1. Obtain the following information from your service provider:
    • IP address for the Customer Portal host.

    • Login credentials:

      • Username

      • Password

  2. Using a Web browser, access the URL for Customer Portal.

    For example, if the IP address of the host on which Customer Portal resides is, the URL is


    We recommend that you use Google Chrome Version 60 or later to access the Contrail Service Orchestration (CSO) GUIs.

  3. Log in with the credentials provided.

    The Customer Portal Dashboard page appears and you can now start to activate sites.

    From CSO Release 3.1 onward, the customer portal functionality has been enhanced to provide a richer user experience. The menu bar on the left-hand side of the every page allows you to access the different tasks easily. The top-level menu items are listed in Table 1.

    Table 1: Customer Portal Menu

    Menu Name



    Configurable dashboard that offers you a customized view of network services through its widgets


    Monitor alerts and alarms, security, device, and software-defined WAN (SD-WAN) events; applications and jobs


    Device and software image management


    Configure network services, shared objects, and policies (firewall, NAT, SD-WAN), and view and manage configuration deployments


    Manage sites and site groups


    Create report definitions and view reports


    Manage users, licenses, and the signature database