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Performing Return Material Authorization (RMA) for a Single-CPE Device

 

Sometimes, due to hardware failure, a device managed by Contrail Service Orchestration (CSO) needs to be returned to the vendor for repair or replacement. In such situations, you perform Return Material Authorization (RMA) to back up the configuration of the faulty device, recall the faulty device and replace it with a new or restored device, push the required configuration to the replacement device, and activate it in order for CSO to recognize and manage the replacement device.

Note

When you request RMA on a site that is associated with a single-CPE device and has a version earlier than the CSO version, the site version is upgraded to the CSO version. The site version is upgraded as part of the device activation and zero touch provisioning (ZTP) process of the replacement device that is performed after RMA.

To return a faulty device and replace it with a new or restored device using RMA:

  1. Select Resources > Devices.

    The Devices page appears displaying all the devices and clusters.

  2. Select the faulty device and click More > Initiate RMA.

    A confirmation page appears requesting for confirmation to go ahead with the initiate RMA process for the device. Click Yes to confirm RMA for device.

    Click No to cancel the process

    Note
    • The Initiate RMA option is enabled for a device only if the management status is PROVISIONED.

    • On the Sites page (Sites > Site Management), the Site Status for the device for which you performed Initiate RMA, will remain PROVISIONED, however, you will see a red colored RMA tag beside the current status to indicate that RMA has been initiated for this device.

    If you click Yes, the RMA process is initiated for the selected device. The management status of the device changes to RMA. Once you put a device in the RMA state, you have to start the process getting a replacement for the device. This action is performed outside of CSO.

  3. After you receive the replacement of the device, provide the details of the replacement device by clicking More > Grant RMA. See Granting RMA for a Device.Note

    The Grant RMA option is enabled only if the management status is RMA.

  4. Activate the device by selecting the device and clicking Activate Device. Enter the Activation Code of the device to activate the device for usage.

    When the device is activated, its Management Status changes to PROVISIONED. An RMA tag is also displayed beside the management status indicating that the RMA process is not yet complete. Hover over the RMA tag to see the additional steps that you need to perform in order to complete the RMA process.

  5. Manually push the following configuration to the newly provisioned device:
    Note
    • In SD-WAN deployments, once the new device is in the PROVISIONED state, you can proceed to configure the device by manually pushing application signatures, certificates, and policies.

    • In hybrid WAN deployments, service chains will be restored automatically.

To complete the RMA process, you have to remove the RMA tag manually. To remove the RMA tag, hover over the PROVISIONED (RMA) tag, select the checkbox indicating that you have completed all the steps for RMA, and click OK.