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Resetting the Password for Service Provider and Tenant Users

 

Users with the SP Administrator role can reset the password for service provider and tenant users. Also, users with the Update capability for Users objects can reset the password for both service provider and tenant users.

To reset the password:

  1. Select Administration > Users in Administration Portal.

    The Users page appears, displaying a list of service provider and tenant users.

  2. Select the username for which you want to reset the password, and then select More > Reset Password.

    An alert message appears, asking you to confirm the reset password operation.

  3. Click Yes to confirm the reset password operation.

    A confirmation message appears, indicating that the password has been successfully reset, and an e-mail with a new system-generated password is sent to the user.

    The user can use the new system-generated password to log in to CSO.