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Rebooting Tenant Devices and Cloud Hub Devices

 

You can reboot tenant devices and cloud hub devices by using CSO.

You need to reboot a tenant device or cloud hub device if the device is down or if you want to fix operational errors in the device.

Rebooting a Tenant Device

To reboot a tenant device:

Caution

If you reboot a tenant device, deployments that are in progress are stopped.

  1. Select Resources > Tenant Devices.

    The Tenant Devices page appears.

  2. Select the tenant device that you want to reboot and select More > Reboot.

    The Reboot Device page appears, displaying the message Reboot Device will stop deployments in progress. Continue with reboot?.

  3. Click Yes to reboot the device.

    A device reboot job is triggered and the message Device Reboot job is created appears on the Tenant Devices page.

    You can click the Device Reboot link in the message to view the device reboot logs (including job status, start date and time, end date and time) on the Device Reboot Details page. Alternatively, you can view the status of the job on the Jobs (Monitor > Jobs) page.

    The Status Message column on the Tenant Devices page displays the status as Reboot in-progress.

    • If the device is rebooted successfully, the Status Message column displays the status as Reboot Succeeded.

    • If the device reboot fails, the Status Message column displays the status as Reboot Failed.

      A device reboot may fail because of various reasons such as the reboot time exceeding the timeout value that is set by CSO, or when the device is unreachable.

      You can log in to the device CLI and check the logs to identify the reason for reboot failure

Rebooting a Cloud Hub Device

To reboot a cloud hub device:

Caution

If you reboot a cloud hub device, deployments that are in progress are stopped.

  1. Select Resources > Cloud Hub Devices.

    The Cloud Hub Devices page appears.

  2. Select the Cloud hub device that you want to reboot and select More > Reboot.

    The Reboot Device page appears, displaying the message Reboot Device will stop deployments in progress. Continue with reboot?.

  3. Click Yes to reboot the device.

    A device reboot job is triggered and the message Device Reboot job is created appears on the Cloud Hub Devices page.

    You can click the Device Reboot link in the message to view the device reboot logs (including job status, start date and time, end date and time) on the Device Reboot Details page. Alternatively, you can view the status of the job on the Jobs (Monitor > Jobs) page.

    The Status Message column on the Cloud Hub Devices page displays the status as Reboot in-progress.

    • If the device is rebooted successfully, the Status Message column displays the status as Reboot Succeeded.

    • If the device reboot fails, the Status Message column displays the status as Reboot Failed.

      A device reboot may fail because of various reasons such as the reboot time exceeding the timeout value that is set by CSO, or when the device is unreachable.

      You can log in to the device CLI and check the logs to identify the reason for reboot failure