Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?


About the Users Page in Administration Portal


To access the Users page, click Administration > Users in the Administration Portal.

Use this page to manage users in the Service Provider and Operating Company (OpCo) scopes.

For information about service provider and OpCo user roles and access permissions, see Role-Based Access Control Overview.

The information listed on the Users page changes depending on the authentication method configured:

  • Local —The Users page lists all local users that you can add, edit, and delete.

  • Authentication and Authorization with SSO Server—The Users page is not displayed because users are externally managed in the single sign-on (SSO) server.

Tasks You Can Perform

You can perform the following tasks from this page:

Field Descriptions

Table 1 displays the fields on the Users page in the Service Provider and OpCo scopes.

Table 1: Fields on the Users Page




Username of the user.


First Name

First name of the user.

Last Name

Last name of the user.


Indicates whether the user is enabled (can log in to CSO) or disabled (cannot log in to CSO).


Depending on the scope selected, indicates the roles assigned to the service provider user or the OpCo user.

By default, this column lists only one role assigned to the user. When a user is assigned more than one role, a +<integer>icon (for example: +2) appears to the right of the role. The integer indicates the number of additional roles assigned to the user. Click on the integer to view the additional roles.

Last Login

Date and time when the user last logged into the Administrationportal. The format is MM/DD/YYYY HH:MM.

Example: 07/22/2017 20:07

A date and time is not displayed when a user has not logged in to the Administration Portal.