About the Users Page in Administration Portal
To access the Users page, click Administration > Users in the Administration Portal.
Use this page to manage users in the Service Provider and Operating Company (OpCo) scopes.
For information about service provider and OpCo user roles and access permissions, see Role-Based Access Control Overview.
The information listed on the Users page changes depending on the authentication method configured:
Local —The Users page lists all local users that you can add, edit, and delete.
Authentication and Authorization with SSO Server—The Users page is not displayed because users are externally managed in the single sign-on (SSO) server.
Tasks You Can Perform
You can perform the following tasks from this page:
Add a service provider user, or an OpCo user. See Adding Service Provider and OpCo Users .
Edit and delete a service provider user or an OpCo user. See Editing and Deleting Service Provider and OpCo Users.
You can edit or delete the information for a tenant user or an OpCo tenant user from the Customer Portal.
View details of the users in the Service Provider and OpCo scopes. See Table 1.
Show or hide columns about users. See Sorting Objects.
Reset password for a user. See Resetting the Password for Service Provider and Tenant Users.
Search for a user. See Searching for Text in an Object Data Table.
Table 1 displays the fields on the Users page in the Service Provider and OpCo scopes.
Table 1: Fields on the Users Page
Username of the user.
First name of the user.
Last name of the user.
Indicates whether the user is enabled (can log in to CSO) or disabled (cannot log in to CSO).
Depending on the scope selected, indicates the roles assigned to the service provider user or the OpCo user.
By default, this column lists only one role assigned to the user. When a user is assigned more than one role, a +<integer>icon (for example: +2) appears to the right of the role. The integer indicates the number of additional roles assigned to the user. Click on the integer to view the additional roles.
Date and time when the user last logged into the Administrationportal. The format is MM/DD/YYYY HH:MM.
Example: 07/22/2017 20:07
A date and time is not displayed when a user has not logged in to the Administration Portal.