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Customer Portal FAQ

 

This topic presents frequently asked questions and answers about Customer Portal.

How do I log in to Customer Portal?

To log in to Customer Portal, you need the following:

  • URL provided by your service provider

  • Username and password provided by your service provider

Once you have this information, access the URL in a browser, enter the username and password, and click the Log In button to log in to Customer Portal.

Note

From Contrail Service Orchestration (CSO) Release 3.1 onward, you no longer need to enter your customer name to log in to Customer Portal.

How do I get started with Customer Portal?

You can view the Getting Started Guide by clicking the help icon (?) in the top right of a Customer Portal page. The guide explains how to configure your sites and manage policies with Customer Portal.

Customer Portal looks different from versions earlier than Contrail Service Orchestration Release 3.1. Where can I find the tasks that I previously did?

From Contrail Service Orchestration Release 3.1 onward, the Customer Portal functionality is enhanced to provide a richer user experience. The menu bar on the left-hand side of the every page enables you to access the different tasks easily. The top-level menu items are listed in Table 1.

Table 1: Customer Portal Menu

Menu Name

Description

Dashboard

Configurable dashboard that offers you a customized view of network services through its widgets

Monitor

Monitor alerts and alarms; security, device, and software-defined WAN (SD-WAN) events; applications and jobs.

Resources

Device and software image management

Configuration

Configure network services, shared objects, deployments, and policies (firewall, UTM, NAT, SSL Proxy, SD-WAN), and view and manage configuration deployments.

Sites

Manage sites and site groups.

Reports

Create report definitions and view reports.

Administration

Manage users, licenses, signature database, certificates, and identity management service.

Where can I view the deployment status of my policies?

You can view the policies awaiting deployment and the policies for which the deployment is in progress by clicking the deployments icon in the banner. You can view and manage deployments from the Deployments page (Configuration > Deployments).

What kinds of sites can a Tenant Administrator user add?

Tenant Administrator users can add on-premise sites and cloud spoke sites by using Customer Portal. Two types of on-premise sites can be added:

  • On-premise spoke

  • On-premise hub

What type of sites can a Tenant Administrator add for SD-WAN deployment and Hybrid deployment model?

Tenant Administrator users can add the following sites:

  • Hybrid WAN deployment model—spoke, local service edge, and regional service edge

  • SD-WAN deployment model—on-premise spoke, on-premise hub, cloud hub and cloud spoke

Can Tenant Operator users create, modify, or delete objects, such as departments or sites, in Customer Portal?

Tenant Operator users have read-only access to objects in the Customer Portal UI and APIs and they cannot create, modify, or delete objects.

Can Tenant Administrator users upload device images for the devices from Customer Portal?

No. Tenant Administrator users can only view the list of device images that are uploaded by the service provider.

Can Tenant Administrator users upload any license files from the Customer Portal?

No. Tenant Administrator users can only view the list of license files that are uploaded by the service provider.

I forgot my password and I am unable to log in. What should I do?

You can reset your password from the login page. Access the login page and enter your username in the first field (Username). Click the Forgot Password? link and follow the instructions to reset your password.

How many WAN links of a site can have LTE, ADSL, or VDSL access type?

You can select only one WAN link with LTE, ADSL, or VDSL access type.

Why am I unable to click Upgrade after selecting a site?

Check the status of the site. The upgrade option is disabled if the status of the site is Created, Provision Failed, or Activation Failed.

Can the same tenant have both SD-WAN sites and Hybrid WAN site?

Yes, the same tenant can have both SD-WAN sites and Hybrid WAN sites. While creating a tenant, an SP administrator can specify whether a tenant can create:

  • Only SD-WAN sites

  • Only Hybrid WAN sites

  • Both SD-WAN and Hybrid WAN sites

If an SP administrator selects SD-WAN site and Hybrid WAN site check boxes, the tenant can create both SD-WAN site and Hybrid WAN site.

In Sites> Site Management >Add, I do not see an option to create On-Premise Hub or On-Premise spoke.

The options listed in Add are filtered based on the site type that an SP administrator has selected for the tenant. For example, if the SP administrator has selected the Hybrid WAN site check box for the tenant, only the following options are listed:

  • Spoke Site

  • Local Service Edge

  • Regional Service Edge

Can I configure APN settings on all CPE devices?

Currently, APN configuration is supported only on LTE WAN links. CSO supports LTE WAN link on NFX150 and NFX250 CPE devices.