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About the Users Page in Customer Portal


To access the Users page for a tenant or OpCo tenant, click Administration > Users in the Customer Portal.

Use this page to manage tenants and OpCo tenant users in the Tenant and OpCo scopes respectively. In the Tenant scope, the SP Admin, SP Operator, Tenant Admin, and Tenant Operator can access the Users page for tenants. The SP Admin and the SP Operator can switch scope from all tenants to a specific tenant.

In the OpCo scope, the SP Admin, SP Operator, OpCo Admin and OpCo Operator can access the OpCo Tenant Users page.

For information about the predefined roles and access permissions of OpCo tenant users and tenant users, see Role-Based Access Control Overview.

The information listed on the Users page changes depending on the authentication mode configured:

  • Local Authentication —The Users page lists local users that you can add, edit, and delete.

  • Authentication and Authorization with SSO Server—The Users page is not displayed because users are externally managed in the single sign-on (SSO) server.

Tasks You Can Perform

You can perform the following tasks from this page:

Field Descriptions

Table 1 describes the fields on the Users page for the Tenant and OpCo scopes in the Customer Portal.

Table 1: Fields on the Users Page




Username of the user.


First Name

First name of the user.

Last Name

Last name of the user.


Indicates whether the user is enabled (can log in to CSO) or disabled (cannot log in to CSO).


Depending on the scope selected, indicates the roles assigned to the tenant or OpCo tenant user.

By default, this column lists only one role assigned to the user. When a user is assigned more than one role, a +<integer>icon (for example: +2) appears to the right of the role. The integer indicates the number of additional roles assigned to the user. Click on the integer to view the additional roles.

Last Login

Date and time of the last login. The format is MM/DD/YYYY HH:MM.

Example: 07/22/2017 20:07

A date and time is not displayed when a user has not logged in to the Customer Portal.