Help Center Resources Managing Devices

Contents

ContentsHide

Administration Portal Online Help
- About the Documentation
- Overview
  - Introduction
  - Managing Objects
- Dashboard
  - Using the Dashboard
    - About the Administration Portal Dashboard
- Monitor
  - Monitoring Alerts, Alarms, and Device Events
    - About the Monitor Overview Page
    - Alerts Overview
    - About the Generated Alerts Page
    - About the Alert Definitions Page
    - Creating SD-WAN Alert Definitions
    - Editing and Deleting SD-WAN Alert Definitions
      - Editing an SD-WAN Alert Definition
      - Deleting SD-WAN Alert Definitions
    - About the Alarms Page
    - About the Device Events Page
  - Monitoring Tenants SLA Performance
    - Multidepartment CPE Device Support
    - About the SLA Performance of All Tenants Page
    - About the SLA Performance of a Single Tenant Page
    - Monitoring Application-Level SLA Performance for real time-optimized SD-WAN
      - Viewing SLA Performance of Tenants
      - Viewing SLA Performance of Sites
    - Viewing the SLA Performance of a Site
    - Viewing the SLA Performance of an Application or Application Group
    - Understanding SLA Performance Score for Applications, Links, Sites, and Tenants
  - Monitoring Jobs
    - About the Jobs Page
    - Viewing Job Details
    - Editing and Deleting Scheduled Jobs
      - Editing Scheduled Jobs
      - Deleting Scheduled Jobs
    - Retrying a Failed Job on Devices
- Resources
- Configuration
  - Configuring Network Services in a Centralized Deployment
  - Configuring Application SLA Profiles
    - Application Quality of Experience (AppQoE) Overview
    - About the Application Traffic Type Profiles Page
    - Creating Traffic Type Profiles
    - Editing and Deleting Traffic Type Profiles
      - Editing Traffic Type Profiles
      - Deleting Traffic Type Profiles
    - SLA Profiles and SD-WAN Policies Overview
    - Cost-Based Link Switching
    - About the Application SLA Profiles Page
    - Creating SLA Profiles
    - Editing and Deleting SLA Profiles
      - Editing an SLA Profile
      - Deleting SLA Profiles
  - Configuring Application Signatures
    - Application Signatures Overview
    - About the Application Signatures Page
    - Creating Application Signature Groups
    - Editing, Cloning, and Deleting Application Signature Groups
- Tenants
  - Managing Tenants
  - Managing Operating Companies
    - Operating Companies Overview
    - About the Operating Companies Page
    - Creating Operating Companies
    - Editing and Deleting Operating Companies
      - Editing Operating Companies
      - Deleting Operating Companies
- Administration
  - Configuring SP Users
    - Role-Based Access Control Overview
    - About the Users Page in Administration Portal
    - Adding Service Provider and OpCo Users
    - Editing and Deleting Service Provider and OpCo Users
      - Editing Service Provider and OpCo Users
      - Deleting Service Provider and OpCo Users
    - Resetting the Password for Service Provider and Tenant Users
  - Managing Audit Logs
  - Managing Roles
    - Roles Overview
    - About the Roles Page
    - Adding User-Defined Roles for Service Provider, OpCo, and Tenant Users
    - Editing, Cloning, and Deleting User-Defined Roles for Service Provider, OpCo, and Tenant Users
    - Access Privileges for Role Scopes (Service Provider, Tenant, and Operating Company)
  - Managing Dynamic VPN Tunnels
    - Dynamic VPN Tunnels Overview
    - Configuring Dynamic VPN Tunnel Threshold
  - Configuring Authentication
    - Authentication Methods Overview
    - About the Authentication Page
    - Editing the Authentication Method
    - Configuring a Single Sign-On Server
    - Editing and Deleting SSO Servers
      - Editing SSO Server Configuration
      - Delete SSO Server Configurations
    - Configuring SMTP Settings
  - Configuring Licenses
    - About the License Files Page
    - Uploading a License File
    - Editing and Deleting Licenses
      - Editing a License Entry
      - Deleting a License
    - Pushing a License to Devices
  - Customizing the Unified Portal
    - Personalizing the Unified Administration and Customer Portal
  - Managing Signature Database

ContentsHide

Administration Portal Online Help
- About the Documentation
- Overview
  - Introduction
  - Managing Objects
- Dashboard
  - Using the Dashboard
    - About the Administration Portal Dashboard
- Monitor
  - Monitoring Alerts, Alarms, and Device Events
    - About the Monitor Overview Page
    - Alerts Overview
    - About the Generated Alerts Page
    - About the Alert Definitions Page
    - Creating SD-WAN Alert Definitions
    - Editing and Deleting SD-WAN Alert Definitions
      - Editing an SD-WAN Alert Definition
      - Deleting SD-WAN Alert Definitions
    - About the Alarms Page
    - About the Device Events Page
  - Monitoring Tenants SLA Performance
    - Multidepartment CPE Device Support
    - About the SLA Performance of All Tenants Page
    - About the SLA Performance of a Single Tenant Page
    - Monitoring Application-Level SLA Performance for real time-optimized SD-WAN
      - Viewing SLA Performance of Tenants
      - Viewing SLA Performance of Sites
    - Viewing the SLA Performance of a Site
    - Viewing the SLA Performance of an Application or Application Group
    - Understanding SLA Performance Score for Applications, Links, Sites, and Tenants
  - Monitoring Jobs
    - About the Jobs Page
    - Viewing Job Details
    - Editing and Deleting Scheduled Jobs
      - Editing Scheduled Jobs
      - Deleting Scheduled Jobs
    - Retrying a Failed Job on Devices
- Resources
- Configuration
  - Configuring Network Services in a Centralized Deployment
  - Configuring Application SLA Profiles
    - Application Quality of Experience (AppQoE) Overview
    - About the Application Traffic Type Profiles Page
    - Creating Traffic Type Profiles
    - Editing and Deleting Traffic Type Profiles
      - Editing Traffic Type Profiles
      - Deleting Traffic Type Profiles
    - SLA Profiles and SD-WAN Policies Overview
    - Cost-Based Link Switching
    - About the Application SLA Profiles Page
    - Creating SLA Profiles
    - Editing and Deleting SLA Profiles
      - Editing an SLA Profile
      - Deleting SLA Profiles
  - Configuring Application Signatures
    - Application Signatures Overview
    - About the Application Signatures Page
    - Creating Application Signature Groups
    - Editing, Cloning, and Deleting Application Signature Groups
- Tenants
  - Managing Tenants
  - Managing Operating Companies
    - Operating Companies Overview
    - About the Operating Companies Page
    - Creating Operating Companies
    - Editing and Deleting Operating Companies
      - Editing Operating Companies
      - Deleting Operating Companies
- Administration
  - Configuring SP Users
    - Role-Based Access Control Overview
    - About the Users Page in Administration Portal
    - Adding Service Provider and OpCo Users
    - Editing and Deleting Service Provider and OpCo Users
      - Editing Service Provider and OpCo Users
      - Deleting Service Provider and OpCo Users
    - Resetting the Password for Service Provider and Tenant Users
  - Managing Audit Logs
  - Managing Roles
    - Roles Overview
    - About the Roles Page
    - Adding User-Defined Roles for Service Provider, OpCo, and Tenant Users
    - Editing, Cloning, and Deleting User-Defined Roles for Service Provider, OpCo, and Tenant Users
    - Access Privileges for Role Scopes (Service Provider, Tenant, and Operating Company)
  - Managing Dynamic VPN Tunnels
    - Dynamic VPN Tunnels Overview
    - Configuring Dynamic VPN Tunnel Threshold
  - Configuring Authentication
    - Authentication Methods Overview
    - About the Authentication Page
    - Editing the Authentication Method
    - Configuring a Single Sign-On Server
    - Editing and Deleting SSO Servers
      - Editing SSO Server Configuration
      - Delete SSO Server Configurations
    - Configuring SMTP Settings
  - Configuring Licenses
    - About the License Files Page
    - Uploading a License File
    - Editing and Deleting Licenses
      - Editing a License Entry
      - Deleting a License
    - Pushing a License to Devices
  - Customizing the Unified Portal
    - Personalizing the Unified Administration and Customer Portal
  - Managing Signature Database

Upgrading a Cloud Hub Device

Procedure

A cloud hub device is created by the SP Administrator and is shared with multiple tenants. To upgrade a cloud hub device:

In Administration Portal, select Resources > Cloud Hub Devices.
The Cloud Hub Devices page appears.
Select a cloud hub device, and click More > Upgrade.
Note You cannot upgrade cloud hub devices in bulk.
The Upgrade Cloud Hub Device page appears. This page displays the following information:
- Prerequisites for upgrading a cloud hub device.
- Impact of upgrading the cloud hub device.
- Affected tenants and sites.
- Time required to upgrade the cloud hub device.
- Post-upgrade tasks.
Choose the upgrade time.
- Select Run if you want to upgrade the cloud hub device immediately.
- Select Schedule at a later time if you want to schedule the upgrade for a later date and time.
Click Upgrade.

A job is created. Click the job ID to go to the Jobs page and view the status of the cloud hub device upgrade.

Related Documentation

Upgrading Sites Overview
Upgrading Sites

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Upgrading Sites Overview
Upgrading Sites

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