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Editing and Deleting SLA Profiles

You can use the Applications SLA Profiles page to edit and delete SLA profiles.

Editing an SLA Profile

Procedure

To edit an SLA Profile:

  1. Select the check box for the SLA profile that you want to edit, and click the Edit icon on the Configuration > Application SLA Profiles page in the Customer Portal.

    The Edit Application SLA Profile page appears.

  2. Update the general SLA profile information as needed according to the guidelines provided in Creating SLA Profiles. You cannot edit the SLA profile name.
  3. Click Next.

    The Configuration tab appears.

  4. Update the configuration parameters as needed according to the guidelines provided in Creating SLA Profiles.
  5. Click OK to save the updated SLA profile configuration.

    The SLA profile information that you updated appears on the Application SLA Profiles page.

Deleting SLA Profiles

Procedure

You can delete the SLA profile if it is no longer needed. To delete an SLA profile:

  1. Select the check box for the SLA profile that you want to delete and click the delete icon (Χ) on the Configuration > Application SLA Profiles page in the Customer Portal. You can also select multiple SLA profiles.

    A page requesting confirmation for the deletion appears.

  2. Click Yes to confirm that you want to delete the SLA profile.

    The SLA profile is deleted.

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