Performing Return Material Authorization (RMA) for Dual-CPE Devices
Sometimes, a single device or both the devices within an NFX or SRX cluster fail, and has to be replaced with a new or restored device(s). In such situations, you perform RMA to back-up the configuration of the faulty device(s), recall the faulty device and replace it with a new or restored device(s), push the required configuration to the replacement device(s), and activate the device(s) in order for CSO to recognize and manage the replacement device(s).
The following section discuss how you can perform RMA for an NFX or SRX cluster:
Performing RMA for an NFX Cluster
You can only perform RMA for an NFX cluster at the cluster level. That is, you have to perform RMA for both the devices in the NFX cluster even if only a single device in the cluster has failed.
You cannot select an individual device in the NFX cluster and perform RMA for it.
To perform RMA for an NFX cluster:
- Select Resources > Devices.
The Devices page appears displaying all the devices and clusters.
- Select the NFX cluster for which you want to perform RMA
and click More > Initiate RMA.
A confirmation page appears requesting for confirmation to go ahead with the initiate RMA process for the selected NFX cluster. Click Yes to confirm RMA for the NFX cluster.
Click No to cancel the process.
Note The Initiate RMA option is enabled for an NFX cluster only if the management status is PROVISIONED.
In the Sites > Site Management page, the Site Status for the NFX cluster for which you performed Initiate RMA, will remain PROVISIONED, however, you will see a red colored RMA tag beside the current status to indicate that RMA has been initiated for this device.
If you click Yes, the RMA process is initiated for the selected NFX cluster. The Management Status of the device changes to RMA.
After the NFX cluster is in the RMA state, you can raise a device replacement request for the faulty device(s) in the NFX cluster. This action is performed outside of CSO.
- After you receive the replacement of the device(s), you
have to provide the details of both the devices in the NFX cluster
to CSO, by clicking More > Grant RMA. See Granting RMA for a Device.
Note The Grant RMA option is enabled only if the management status is RMA.
- To activate the devices within the NFX cluster, select
the cluster and click Activate Device. Enter the Activation
Code for the primary and secondary devices to activate the devices
of the NFX cluster for usage.
When the device is activated, its Management Status changes to PROVISIONED. An RMA tag is also displayed beside the management status indicating that the RMA process is not yet complete. Hover over the RMA tag to see the additional steps that you need to perform in order to complete the RMA process.
- Manually push the following configuration to the newly
provisioned devices:
Note In SD-WAN deployments, once the new devices are in the PROVISIONED state, you can proceed to configure the devices by manually pushing application signatures, certificates, and policies.
In hybrid WAN deployments, service chains are restored automatically.
Application Signatures—Push the application signatures to the replaced device. See About the Application Signatures Page.
Certificates—Import and install the required certificates on the replaced devices. See Importing a Certificate and Installing and Uninstalling Certificates.
Policies—Push the defined firewall and NAT policies to the replaced devices. See About the Firewall Policy Page and About the NAT Policies Page.
To complete the RMA process, you have to remove the RMA tag manually. To remove the RMA tag, hover over the PROVISIONED (RMA) tag, select the checkbox indicating that you have completed all the steps for RMA, and click OK.
Performing RMA for an SRX Cluster
For an SRX cluster, you can perform RMA on a member device of the cluster. That is, you can select the faulty device from the SRX cluster and perform RMA on it individually.
You cannot perform the RMA process for an SRX cluster at the cluster level.
To return a faulty device within an SRX cluster and replace it with a new or restored device using RMA:
- Select Resources > Devices.
The Devices page appears displaying all the devices and clusters.
- Select the faulty device within the SRX cluster and click More > Initiate RMA.
A confirmation page appears requesting for confirmation to go ahead with the initiate RMA process for the device. Click Yes to confirm RMA for device.
Click No to cancel the process.
Note The Initiate RMA option is enabled for a device only if the management status is PROVISIONED.
In the Sites > Site Management page, the Site Status for the device for which you performed Initiate RMA, will remain PROVISIONED, however, you will see a red colored RMA tag beside the current status to indicate that RMA has been initiated for this device.
If you click Yes, the RMA process is initiated for the selected device. The management status of the device changes to RMA. Once you put a device in the RMA state, you can raise a device replacement request for the faulty device in the SRX cluster. This action is performed outside of CSO.
- After you receive the replacement of the device, provide
the details of the replacement device by clicking More > Grant RMA. See Granting RMA for a Device.
Note The Grant RMA option is enabled only if the management status is RMA.
To complete the RMA process, you have to remove the RMA tag manually. To remove the RMA tag, hover over the PROVISIONED (RMA) tag, select the checkbox indicating that you have completed all the steps for RMA, and click OK.