Performing Return Material Authorization (RMA) for a Single-CPE Device
Sometimes, due to hardware failure, a device managed by Contrail Service Orchestration (CSO) needs to be returned to the vendor for repair or replacement. In such situations, you perform Return Material Authorization (RMA) to back up the configuration of the faulty device, recall the faulty device and replace it with a new or restored device, push the required configuration to the replacement device, and activate it in order for CSO to recognize and manage the replacement device.
To return a faulty device and replace it with a new or restored device using RMA:
- Select Resources > Devices.
The Devices page appears displaying all the devices and clusters.
- Select the faulty device and click More > Initiate RMA.
A confirmation page appears requesting for confirmation to go ahead with the initiate RMA process for the device. Click Yes to confirm RMA for device.
Click No to cancel the process
Note The Initiate RMA option is enabled for a device only if the management status is PROVISIONED.
In the Sites > Site Management page, the Site Status for the device for which you performed Initiate RMA, will remain PROVISIONED, however, you will see a red colored RMA tag beside the current status to indicate that RMA has been initiated for this device.
If you click Yes, the RMA process is initiated for the selected device. The management status of the device changes to RMA. Once you put a device in the RMA state, you have to start the process getting a replacement for the device. This action is performed outside of CSO.
- After you receive the replacement of the device, provide
the details of the replacement device by clicking More > Grant RMA. See Granting RMA for a Device.
Note The Grant RMA option is enabled only if the management status is RMA.
- Activate the device by selecting the device and clicking Activate Device. Enter the Activation Code of the
device to activate the device for usage.
When the device is activated, its Management Status changes to PROVISIONED. An RMA tag is also displayed beside the management status indicating that the RMA process is not yet complete. Hover over the RMA tag to see the additional steps that you need to perform in order to complete the RMA process.
- Manually push the following configuration to the newly
provisioned device:
Note In SD-WAN deployments, once the new device is in the PROVISIONED state, you can proceed to configure the device by manually pushing application signatures, certificates, and policies.
In hybrid WAN deployments, service chains will be restored automatically.
Licenses—If the replaced device is a physical SRX device, you need to generate a new license and upload it.
Application Signatures—Push the application signatures to the replaced device. See About the Application Signatures Page.
Certificates—Import and install the required certificates on the replaced device. See Importing a Certificate and Installing and Uninstalling Certificates.
Policies—Push the defined firewall and NAT policies to the replaced device. See About the Firewall Policy Page and About the NAT Policies Page.
To complete the RMA process, you have to remove the RMA tag manually. To remove the RMA tag, hover over the PROVISIONED (RMA) tag, select the checkbox indicating that you have completed all the steps for RMA, and click OK.