Help Center Managing Resources Managing Devices

Contents

ContentsHide

Customer Portal Online Help
- About the Documentation
- Overview
  - Introduction
- Dashboard
  - Using the Dashboard
    - About the Customer Portal Dashboard
  - Managing Objects
- Monitoring the Customer Portal
  - Monitoring Security Alerts and Alarms
    - About the Monitor Overview Page
    - Alerts Overview
    - About the Generated Alerts Page
    - About the Alert Definitions Page
    - Managing Security Alerts Definitions
    - Creating Security Alert Definitions
    - Editing, Cloning, and Deleting Security Alert Definitions
    - About the Alarms Page
  - Monitoring Security and Device Events
  - Monitoring SD-WAN Events
    - SD-WAN Events Overview
    - About the SD-WAN Events Page
  - Monitoring Applications
  - Monitoring Threats
    - About the Threats Map (Live) Page
  - Monitoring Jobs
    - About the Jobs Page
    - Editing and Deleting Scheduled Jobs
      - Editing Scheduled Jobs
      - Deleting Scheduled Jobs
    - Viewing Job Details
    - Retrying a Failed Job on Devices
- Managing Resources
  - Managing Devices
    - Multidepartment CPE Device Support
    - About the Devices Page
    - Performing Return Material Authorization (RMA) for a Single-CPE Device
    - Performing Return Material Authorization (RMA) for Dual-CPE Devices
      - Performing RMA for an NFX Cluster
      - Performing RMA for an SRX Cluster
    - Granting RMA for a Device
    - Managing a Single CPE Device
    - Rebooting a CPE Device
  - Managing Device Images
- Managing Configuration
  - Configuring Network Services in a Distributed Deployment
  - Managing Firewall Policies
    - Firewall Policy Overview
    - About the Firewall Policy Page
    - Creating Firewall Policy Intents
    - Editing, Cloning, and Deleting Firewall Policy Intents
    - Selecting Firewall Source
    - Selecting Firewall Destination
    - Firewall Policy Examples
    - Firewall Policy Schedules Overview
    - About the Firewall Policy Schedules Page
    - Creating Schedules
    - Editing, Cloning, and Deleting Schedules
  - Unified Threat Management
    - UTM Overview
    - Configuring UTM Settings
    - About the UTM Profiles Page
    - Creating UTM Profiles
    - Editing, Cloning, and Deleting UTM Profiles
      - Editing UTM Profiles
      - Cloning UTM Profiles
      - Deleting UTM Profiles
    - About the Web Filtering Profiles Page
    - Creating Web Filtering Profiles
    - Editing, Cloning, and Deleting Web Filtering Profiles
      - Editing Web Filtering Profiles
      - Cloning Web Filtering Profiles
      - Deleting Web Filtering Profiles
    - About the Antivirus Profiles Page
    - Creating Antivirus Profiles
    - Editing, Cloning, and Deleting Antivirus Profiles
      - Editing Antivirus Profiles
      - Cloning Antivirus Profiles
      - Deleting Antivirus Profiles
    - About the Antispam Profiles Page
    - Creating Antispam Profiles
    - Editing, Cloning, and Deleting Antispam Profiles
      - Editing Antispam Profiles
      - Cloning Antispam Profiles
      - Deleting Antispam Profiles
    - About the Content Filtering Profiles Page
    - Creating Content Filtering Profiles
    - Editing, Cloning, and Deleting Content Filtering Profiles
      - Editing Content Filtering Profiles
      - Cloning Content Filtering Profiles
      - Deleting Content Filtering Profiles
    - About the URL Patterns Page
    - Creating URL Patterns
    - Editing, Cloning, and Deleting URL Patterns
      - Editing URL Patterns
      - Cloning URL Patterns
      - Deleting URL Patterns
    - About the URL Categories Page
    - Creating URL Categories
    - Editing, Cloning, and Deleting URL Categories
      - Editing URL Categories
      - Cloning URL Categories
      - Deleting URL Categories
  - Managing SD-WAN
    - SLA Profiles and SD-WAN Policies Overview
    - About the SD-WAN Policy Page
    - Creating SD-WAN Policy Intents
    - Editing and Deleting SD-WAN Policy Intents
      - Editing SD-WAN Policy Intents
      - Deleting SD-WAN Policy Intents
    - About the Application SLA Profiles Page
    - Creating SLA Profiles
    - Editing and Deleting SLA Profiles
      - Editing an SLA Profile
      - Deleting SLA Profiles
  - Managing NAT Policies
    - NAT Policies Overview
    - About the NAT Policies Page
    - Creating NAT Policies
    - Editing and Deleting NAT Policies
      - Editing NAT Policies
      - Deleting NAT Policies
    - About the Single NAT Policy Page
    - Creating NAT Policy Rules
    - Editing, Cloning, and Deleting NAT Policy Rules
    - Deploying NAT Policy Rules
    - Selecting NAT Source
    - Selecting NAT Destination
    - NAT Pools Overview
    - About the NAT Pools Page
    - Creating NAT Pools
    - Editing, Cloning, and Deleting NAT Pools
  - Managing SSL Proxies
    - SSL Forward Proxy Overview
    - About the SSL Proxy Policy Page
    - Creating SSL Proxy Policy Intents
    - Editing, Cloning, and Deleting SSL Proxy Policy Intents
    - Understanding How SSL Proxy Policy Intents Are Applied
    - About the SSL Proxy Profiles Page
    - Creating SSL Forward Proxy Profiles
    - Editing, Cloning, and Deleting SSL Forward Proxy Profiles
    - Configuring and Deploying an SSL Forward Proxy Policy
  - Managing Shared Objects
    - Addresses and Address Groups Overview
    - About the Addresses Page
    - Creating Addresses or Address Groups
    - Editing, Cloning, and Deleting Addresses and Address Groups
    - Services and Service Groups Overview
    - About the Services Page
    - Creating Services and Service Groups
    - Creating Protocols
    - Editing and Deleting Protocols
      - Editing Protocols
      - Deleting Protocols
    - Editing, Cloning, and Deleting Services and Service Groups
    - Application Signatures Overview
    - About the Application Signatures Page
    - Creating Application Signature Groups
    - Editing, Cloning, and Deleting Application Signature Groups
    - About the Departments Page
    - Creating a Department
    - Modifying a Department
    - Deleting a Department
  - Managing Deployments
- Managing Sites and Site Groups
  - Managing Sites
  - Managing Site Groups
    - About the Site Groups Page
    - Creating Site Groups
- Viewing Reports
  - Security Reports
    - Reports Overview
    - About the Security Report Definitions Page
    - Performing Different Actions on Reports
    - About the Security Generated Reports Page
    - Creating Log Report Definition
    - Creating Bandwidth Report Definition
    - Editing and Deleting Log Report Definitions
      - Editing the Log Report Definition
      - Deleting Log Report Definitions
    - Editing and Deleting Bandwidth Report Definitions
      - Editing the Bandwidth Report Definition
      - Deleting Bandwidth Report Definitions
  - SD-WAN Reports
    - About the SD-WAN Report Definitions Page
    - Editing and Deleting SD-WAN Report Definitions
      - Editing the SD-WAN Report Definition
      - Deleting SD-WAN Report Definitions
    - Creating SD-WAN Tenant Performance Report Definition
    - Creating SD-WAN Site Performance Report Definition
    - About the SD-WAN Generated Reports Page
- Administration
  - Managing Tenant Users
    - Role-Based Access Control Overview
    - About the Tenant Users Page
    - Adding Tenant Users
    - Editing and Deleting Tenant Users
      - Editing Tenant Users
      - Deleting Tenant Users
    - Resetting the Password for Tenant Users
  - Managing Audit Logs
  - Managing Tenant User Roles
    - Roles Overview
    - About the Tenant Roles Page
    - Adding User-Defined Roles for Tenant Users
    - Editing, Cloning, and Deleting User-Defined Roles for Tenant Users
    - Access Privileges for Role Scopes (Service Provider, Tenant, and Operating Company)
  - Licenses
    - About the Licenses Page
  - Signature Database
  - Managing Certificates
    - Certificates Overview
    - About the Certificates Page
    - Importing a Certificate
    - Installing and Uninstalling Certificates
      - Installing a Certificate
      - Uninstalling a Certificate
    - About the VPN Authentication Page
  - Managing Juniper Identity Management Service

ContentsHide

Customer Portal Online Help
- About the Documentation
- Overview
  - Introduction
- Dashboard
  - Using the Dashboard
    - About the Customer Portal Dashboard
  - Managing Objects
- Monitoring the Customer Portal
  - Monitoring Security Alerts and Alarms
    - About the Monitor Overview Page
    - Alerts Overview
    - About the Generated Alerts Page
    - About the Alert Definitions Page
    - Managing Security Alerts Definitions
    - Creating Security Alert Definitions
    - Editing, Cloning, and Deleting Security Alert Definitions
    - About the Alarms Page
  - Monitoring Security and Device Events
  - Monitoring SD-WAN Events
    - SD-WAN Events Overview
    - About the SD-WAN Events Page
  - Monitoring Applications
  - Monitoring Threats
    - About the Threats Map (Live) Page
  - Monitoring Jobs
    - About the Jobs Page
    - Editing and Deleting Scheduled Jobs
      - Editing Scheduled Jobs
      - Deleting Scheduled Jobs
    - Viewing Job Details
    - Retrying a Failed Job on Devices
- Managing Resources
  - Managing Devices
    - Multidepartment CPE Device Support
    - About the Devices Page
    - Performing Return Material Authorization (RMA) for a Single-CPE Device
    - Performing Return Material Authorization (RMA) for Dual-CPE Devices
      - Performing RMA for an NFX Cluster
      - Performing RMA for an SRX Cluster
    - Granting RMA for a Device
    - Managing a Single CPE Device
    - Rebooting a CPE Device
  - Managing Device Images
- Managing Configuration
  - Configuring Network Services in a Distributed Deployment
  - Managing Firewall Policies
    - Firewall Policy Overview
    - About the Firewall Policy Page
    - Creating Firewall Policy Intents
    - Editing, Cloning, and Deleting Firewall Policy Intents
    - Selecting Firewall Source
    - Selecting Firewall Destination
    - Firewall Policy Examples
    - Firewall Policy Schedules Overview
    - About the Firewall Policy Schedules Page
    - Creating Schedules
    - Editing, Cloning, and Deleting Schedules
  - Unified Threat Management
    - UTM Overview
    - Configuring UTM Settings
    - About the UTM Profiles Page
    - Creating UTM Profiles
    - Editing, Cloning, and Deleting UTM Profiles
      - Editing UTM Profiles
      - Cloning UTM Profiles
      - Deleting UTM Profiles
    - About the Web Filtering Profiles Page
    - Creating Web Filtering Profiles
    - Editing, Cloning, and Deleting Web Filtering Profiles
      - Editing Web Filtering Profiles
      - Cloning Web Filtering Profiles
      - Deleting Web Filtering Profiles
    - About the Antivirus Profiles Page
    - Creating Antivirus Profiles
    - Editing, Cloning, and Deleting Antivirus Profiles
      - Editing Antivirus Profiles
      - Cloning Antivirus Profiles
      - Deleting Antivirus Profiles
    - About the Antispam Profiles Page
    - Creating Antispam Profiles
    - Editing, Cloning, and Deleting Antispam Profiles
      - Editing Antispam Profiles
      - Cloning Antispam Profiles
      - Deleting Antispam Profiles
    - About the Content Filtering Profiles Page
    - Creating Content Filtering Profiles
    - Editing, Cloning, and Deleting Content Filtering Profiles
      - Editing Content Filtering Profiles
      - Cloning Content Filtering Profiles
      - Deleting Content Filtering Profiles
    - About the URL Patterns Page
    - Creating URL Patterns
    - Editing, Cloning, and Deleting URL Patterns
      - Editing URL Patterns
      - Cloning URL Patterns
      - Deleting URL Patterns
    - About the URL Categories Page
    - Creating URL Categories
    - Editing, Cloning, and Deleting URL Categories
      - Editing URL Categories
      - Cloning URL Categories
      - Deleting URL Categories
  - Managing SD-WAN
    - SLA Profiles and SD-WAN Policies Overview
    - About the SD-WAN Policy Page
    - Creating SD-WAN Policy Intents
    - Editing and Deleting SD-WAN Policy Intents
      - Editing SD-WAN Policy Intents
      - Deleting SD-WAN Policy Intents
    - About the Application SLA Profiles Page
    - Creating SLA Profiles
    - Editing and Deleting SLA Profiles
      - Editing an SLA Profile
      - Deleting SLA Profiles
  - Managing NAT Policies
    - NAT Policies Overview
    - About the NAT Policies Page
    - Creating NAT Policies
    - Editing and Deleting NAT Policies
      - Editing NAT Policies
      - Deleting NAT Policies
    - About the Single NAT Policy Page
    - Creating NAT Policy Rules
    - Editing, Cloning, and Deleting NAT Policy Rules
    - Deploying NAT Policy Rules
    - Selecting NAT Source
    - Selecting NAT Destination
    - NAT Pools Overview
    - About the NAT Pools Page
    - Creating NAT Pools
    - Editing, Cloning, and Deleting NAT Pools
  - Managing SSL Proxies
    - SSL Forward Proxy Overview
    - About the SSL Proxy Policy Page
    - Creating SSL Proxy Policy Intents
    - Editing, Cloning, and Deleting SSL Proxy Policy Intents
    - Understanding How SSL Proxy Policy Intents Are Applied
    - About the SSL Proxy Profiles Page
    - Creating SSL Forward Proxy Profiles
    - Editing, Cloning, and Deleting SSL Forward Proxy Profiles
    - Configuring and Deploying an SSL Forward Proxy Policy
  - Managing Shared Objects
    - Addresses and Address Groups Overview
    - About the Addresses Page
    - Creating Addresses or Address Groups
    - Editing, Cloning, and Deleting Addresses and Address Groups
    - Services and Service Groups Overview
    - About the Services Page
    - Creating Services and Service Groups
    - Creating Protocols
    - Editing and Deleting Protocols
      - Editing Protocols
      - Deleting Protocols
    - Editing, Cloning, and Deleting Services and Service Groups
    - Application Signatures Overview
    - About the Application Signatures Page
    - Creating Application Signature Groups
    - Editing, Cloning, and Deleting Application Signature Groups
    - About the Departments Page
    - Creating a Department
    - Modifying a Department
    - Deleting a Department
  - Managing Deployments
- Managing Sites and Site Groups
  - Managing Sites
  - Managing Site Groups
    - About the Site Groups Page
    - Creating Site Groups
- Viewing Reports
  - Security Reports
    - Reports Overview
    - About the Security Report Definitions Page
    - Performing Different Actions on Reports
    - About the Security Generated Reports Page
    - Creating Log Report Definition
    - Creating Bandwidth Report Definition
    - Editing and Deleting Log Report Definitions
      - Editing the Log Report Definition
      - Deleting Log Report Definitions
    - Editing and Deleting Bandwidth Report Definitions
      - Editing the Bandwidth Report Definition
      - Deleting Bandwidth Report Definitions
  - SD-WAN Reports
    - About the SD-WAN Report Definitions Page
    - Editing and Deleting SD-WAN Report Definitions
      - Editing the SD-WAN Report Definition
      - Deleting SD-WAN Report Definitions
    - Creating SD-WAN Tenant Performance Report Definition
    - Creating SD-WAN Site Performance Report Definition
    - About the SD-WAN Generated Reports Page
- Administration
  - Managing Tenant Users
    - Role-Based Access Control Overview
    - About the Tenant Users Page
    - Adding Tenant Users
    - Editing and Deleting Tenant Users
      - Editing Tenant Users
      - Deleting Tenant Users
    - Resetting the Password for Tenant Users
  - Managing Audit Logs
  - Managing Tenant User Roles
    - Roles Overview
    - About the Tenant Roles Page
    - Adding User-Defined Roles for Tenant Users
    - Editing, Cloning, and Deleting User-Defined Roles for Tenant Users
    - Access Privileges for Role Scopes (Service Provider, Tenant, and Operating Company)
  - Licenses
    - About the Licenses Page
  - Signature Database
  - Managing Certificates
    - Certificates Overview
    - About the Certificates Page
    - Importing a Certificate
    - Installing and Uninstalling Certificates
      - Installing a Certificate
      - Uninstalling a Certificate
    - About the VPN Authentication Page
  - Managing Juniper Identity Management Service

Managing a Single CPE Device

You can use the Devices page to view and manage a single customer premises equipment (CPE) device at the tenant site. To access this page, click Resources > Devices > Device-Name.

Procedure

You can perform the following tasks from this page:

View the following information on the Overview tab:
- Geographical location of the device at the tenant site.
- Aggregate throughput of the device.
- Recent alerts for the device.
- Details of the device, such as serial number, management IP address, OS version, device template, tenant name, site name, and site location.
View the following information on the Policies tab:
- List of all policies applicable to a CPE device.
  - Click a policy name to view the rules that are applicable for the CPE device.
  - Click the edit icon at the end of the row to edit a policy. You are taken to the Configuration > Policy page, where you can edit the policies.
- Details about the tenant user who last updated the policy.
- Time when the policy was last updated.
- Deployment status of the policy.
- Number of rules applicable to the device compared to the total number of rules applicable to the tenant.

Related Documentation

About the Devices Page

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Granting RMA for a Device

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Rebooting a CPE Device

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