This topic presents frequently asked questions and answers about Customer Portal.
What type of sites can a Tenant Administrator add for SD-WAN deployment and Hybrid deployment model?
Can Tenant Administrator users upload device images for the devices from Customer Portal?
Can Tenant Administrator users upload any license files from the Customer Portal?
I forgot my password and I am unable to log in. What should I do?
To log in to Customer Portal, you need the following:
URL provided by your service provider
Username and password provided by your service provider
Once you have this information, access the URL in a browser, enter the username and password, and click the Log In button to log in to Customer Portal.
Note: From Contrail Service Orchestration (CSO) Release 3.1 onward, you no longer need to enter your customer name to log in to Customer Portal.
You can view the Getting Started Guide by clicking the help icon (?) in the top right of a Customer Portal page. The guide explains how to configure your sites and manage policies with Customer Portal.
From Contrail Service Orchestration Release 3.1 onward, the Customer Portal functionality is enhanced to provide a richer user experience. The menu bar on the left-hand side of the every page enables you to access the different tasks easily. The top-level menu items are listed in Table 1.
Menu Name | Description |
|---|---|
Dashboard | Configurable dashboard that offers you a customized view of network services through its widgets |
Monitor | Monitor alerts and alarms; security, device, and software-defined WAN (SD-WAN) events; applications and jobs. |
Resources | Device and software image management |
Configuration | Configure network services, shared objects, deployments, and policies (firewall, UTM, NAT, SSL Proxy, SD-WAN), and view and manage configuration deployments. |
Sites | Manage sites and site groups. |
Reports | Create report definitions and view reports. |
Administration | Manage users, licenses, signature database, certificates, and identity management service. |
You can view the policies awaiting deployment and the policies for which the deployment is in progress by clicking the deployments icon in the banner. You can view and manage deployments from the Deployments page (Configuration > Deployments).
Tenant Administrator users can add on-premise sites and cloud spoke sites by using Customer Portal. Two types of on-premise sites can be added:
On-premise spoke
On-premise hub
Tenant Administrator users can add the following sites:
Hybrid WAN deployment model—spoke, local service edge, and regional service edge
SD-WAN deployment model—on-premise spoke, on-premise hub, cloud hub and cloud spoke
Tenant Operator users have read-only access to objects in the Customer Portal UI and APIs and they cannot create, modify, or delete objects.
No. Tenant Administrator users can only view the list of device images that are uploaded by the service provider.
No. Tenant Administrator users can only view the list of license files that are uploaded by the service provider.
You can reset your password from the login page. Access the login page and enter your username in the first field (Username). Click the Forgot Password? link and follow the instructions to reset your password.