Performing Return Material Authorization (RMA) for a Single-CPE Device

Sometimes, due to hardware failure, a device managed by Contrail Service Orchestration (CSO) needs to be returned to the vendor for repair or replacement. In such situations, you perform Return Material Authorization (RMA) to back up the configuration of the faulty device, recall the faulty device and replace it with a new or restored device, push the required configuration to the replacement device, and activate it in order for CSO to recognize and manage the replacement device.

Procedure

1. Select Resources > Devices.

   The Devices page appears displaying all the devices and clusters.

2. Select the faulty device and click More > Initiate RMA.

   A confirmation page appears requesting for confirmation to go ahead with the initiate RMA process for the device. Click Yes to confirm RMA for device.

   Click No to cancel the process

   Note:

   • The Initiate RMA option is enabled for a device only if the management status is PROVISIONED.
   • In the Sites > Site Management page, the Site Status for the device for which you performed Initiate RMA, will remain PROVISIONED, however, you will see a red colored RMA tag beside the current status to indicate that RMA has been initiated for this device.

   If you click Yes, the RMA process is initiated for the selected device. The management status of the device changes to RMA. Once you put a device in the RMA state, you have to start the process getting a replacement for the device. This action is performed outside of CSO.

3. After you receive the replacement of the device, provide the details of the replacement device by clicking More > Grant RMA. See Granting RMA for a Device.

   Note: The Grant RMA option is enabled only if the management status is RMA.

4. To activate the device, select the device and click Activate Device. Enter the Activation Code of the device to activate the device for usage. When the device is activated, its Management Status changes to Provisioned.
5. To complete the RMA process, you must manually push the following configuration to the newly provisioned device:

   Note:

   • In SD-WAN deployments, once the new device is in a provisioned state, you can proceed to configure the device by manually pushing application signatures, certificates, and policies.
   • In hybrid WAN deployments, service chains will be restored automatically.
   • Licenses—If the replaced device is a physical SRX device, you need to generate a new license and upload it.
   • Application Signatures—See About the Application Signatures Page.
   • Certificates—Import and install the required certificates on the new device. See Importing a Certificate and Installing and Uninstalling Certificates.
   • Policies—Push the defined firewall and NAT policies to the new device. See About the Firewall Policy Page and About the NAT Policies Page.

After you complete these steps, the Management Status of the replacement device remains in Provisioned state. The RMA process is complete and the device is now ready to be used.

Related Documentation

• About the Devices Page
• Granting RMA for a Device