Extending the User Login Session

In the unified portal, a login session expires in 60 minutes. After 55 minutes, the Extend Session page is displayed and, prompting you to enter your password. You must enter your password to extend the session. The Extend Session page is displayed when the Local authentication method is configured.

If you have logged in to the portal with SSO authentication, the Extend Session page is displayed and you can authenticate with the external SSO server. However, the SSO expiration is not under the control of CSO and the following can happen:

• If the external SSO session is expired, you will be authenticated in the Extend Session page. After successful authentication, the Extend Session page is closed automatically.
• If the external SSO session is not expired, the Extend Session page is closed automatically.

Procedure

1. On the Extend Session page, enter your password in the Password field. If you want to end your session and exit from the portal, click Cancel instead and you are redirected to the Login page.
2. Click OK.

   The success message Your Session has been successfully extended is displayed.

Related Documentation

• Changing the Customer Portal Password