Help Center Managing Configuration Managing Network Services

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Customer Portal Online Help
- About the Documentation
- Overview
  - Introduction
- Dashboard
  - Using the Dashboard
    - About the Customer Portal Dashboard
  - Managing Objects
- Monitoring the Customer Portal
  - Monitoring Security Alerts and Alarms
    - About the Monitor Overview Page
    - Security Alerts Overview
    - About the Generated Alerts Page
    - About the Security Alerts Definitions Page
    - Creating Security Alert Definitions
    - Editing and Deleting Security Alert Definitions
      - Editing Security Alert Definitions
      - Deleting Security Alert Definitions
    - Cloning Security Alert Definitions
  - Monitoring Security and Device Events
  - Monitoring SD-WAN Events
    - SD-WAN Events Overview
    - About the SD-WAN Events Page
  - Monitoring Applications
  - Monitoring Threats
    - About the Threats Map (Live) Page
  - Monitoring Jobs
    - About the Jobs Page
    - Editing and Deleting Scheduled Jobs
      - Editing Scheduled Jobs
      - Deleting Scheduled Jobs
    - Viewing Job Details
- Managing Resources
  - Managing Devices
    - Multidepartment CPE Device Support
    - About the Devices Page
    - Performing Return Material Authorization (RMA) for a Single-CPE Device
    - Performing Return Material Authorization (RMA) for Dual-CPE Devices
      - Performing RMA for an NFX Cluster
      - Performing RMA for an SRX Cluster
    - Granting RMA for a Device
    - Managing a Single CPE Device
    - Rebooting a CPE Device
  - Managing Device Images
- Managing Configuration
  - Managing Network Services
  - Managing Firewall Policies
    - Firewall Policy Overview
    - About the Firewall Policy Page
    - Creating Firewall Policy Intents
    - Editing, Cloning, and Deleting Firewall Policy Intents
    - Selecting Firewall Source
    - Selecting Firewall Destination
    - Firewall Policy Examples
    - Firewall Policy Schedules Overview
    - About the Firewall Policy Schedules Page
    - Creating Schedules
    - Editing, Cloning, and Deleting Schedules
  - Unified Threat Management
    - UTM Overview
    - Configuring UTM Settings
    - About the UTM Profiles Page
    - Creating UTM Profiles
    - Editing, Cloning, and Deleting UTM Profiles
      - Editing UTM Profiles
      - Cloning UTM Profiles
      - Deleting UTM Profiles
    - About the Web Filtering Profiles Page
    - Creating Web Filtering Profiles
    - Editing, Cloning, and Deleting Web Filtering Profiles
      - Editing Web Filtering Profiles
      - Cloning Web Filtering Profiles
      - Deleting Web Filtering Profiles
    - About the Antivirus Profiles Page
    - Creating Antivirus Profiles
    - Editing, Cloning, and Deleting Antivirus Profiles
      - Editing Antivirus Profiles
      - Cloning Antivirus Profiles
      - Deleting Antivirus Profiles
    - About the Antispam Profiles Page
    - Creating Antispam Profiles
    - Editing, Cloning, and Deleting Antispam Profiles
      - Editing Antispam Profiles
      - Cloning Antispam Profiles
      - Deleting Antispam Profiles
    - About the Content Filtering Profiles Page
    - Creating Content Filtering Profiles
    - Editing, Cloning, and Deleting Content Filtering Profiles
      - Editing Content Filtering Profiles
      - Cloning Content Filtering Profiles
      - Deleting Content Filtering Profiles
    - About the URL Patterns Page
    - Creating URL Patterns
    - Editing, Cloning, and Deleting URL Patterns
      - Editing URL Patterns
      - Cloning URL Patterns
      - Deleting URL Patterns
    - About the URL Categories Page
    - Creating URL Categories
    - Editing, Cloning, and Deleting URL Categories
      - Editing URL Categories
      - Cloning URL Categories
      - Deleting URL Categories
  - Managing SD-WAN
    - SLA Profiles and SD-WAN Policies Overview
    - About the SD-WAN Policy Page
    - Creating SD-WAN Policy Intents
    - Editing and Deleting SD-WAN Policy Intents
      - Editing SD-WAN Policy Intents
      - Deleting SD-WAN Policy Intents
    - About the Application SLA Profiles Page
    - Creating SLA Profiles
    - Editing and Deleting SLA Profiles
      - Editing an SLA Profile
      - Deleting SLA Profiles
  - Managing NAT Policies
    - NAT Policies Overview
    - About the NAT Policies Page
    - Creating NAT Policies
    - Editing and Deleting NAT Policies
      - Editing NAT Policies
      - Deleting NAT Policies
    - About the Single NAT Policy Page
    - Creating NAT Policy Rules
    - Editing, Cloning, and Deleting NAT Policy Rules
    - Deploying NAT Policy Rules
    - Selecting NAT Source
    - Selecting NAT Destination
    - NAT Pools Overview
    - About the NAT Pools Page
    - Creating NAT Pools
    - Editing, Cloning, and Deleting NAT Pools
  - Managing SSL Proxies
    - SSL Forward Proxy Overview
    - About the SSL Proxy Policy Page
    - Creating SSL Proxy Policy Intents
    - Editing, Cloning, and Deleting SSL Proxy Policy Intents
    - Understanding How SSL Proxy Policy Intents Are Applied
    - About the SSL Proxy Profiles Page
    - Creating SSL Forward Proxy Profiles
    - Editing, Cloning, and Deleting SSL Forward Proxy Profiles
    - Configuring and Deploying an SSL Forward Proxy Policy
  - Managing Shared Objects
    - Addresses and Address Groups Overview
    - About the Addresses Page
    - Creating Addresses or Address Groups
    - Editing, Cloning, and Deleting Addresses and Address Groups
    - Services and Service Groups Overview
    - About the Services Page
    - Creating Services and Service Groups
    - Creating Protocols
    - Editing and Deleting Protocols
      - Editing Protocols
      - Deleting Protocols
    - Editing, Cloning, and Deleting Services and Service Groups
    - Application Signatures Overview
    - About the Application Signatures Page
    - Creating Application Signature Groups
    - Editing, Cloning, and Deleting Application Signature Groups
    - About the Departments Page
    - Creating a Department
    - Modifying a Department
    - Deleting a Department
  - Managing Deployments
- Managing Sites and Site Groups
  - Managing Sites
  - Managing Site Groups
    - About the Site Groups Page
    - Creating Site Groups
- Viewing Reports
  - Security Reports
    - Reports Overview
    - About the Security Report Definitions Page
    - Performing Different Actions on Reports
    - About the Security Generated Reports Page
    - Creating Log Report Definition
    - Creating Bandwidth Report Definition
    - Editing and Deleting Log Report Definitions
      - Editing the Log Report Definition
      - Deleting Log Report Definitions
    - Editing and Deleting Bandwidth Report Definitions
      - Editing the Bandwidth Report Definition
      - Deleting Bandwidth Report Definitions
  - SD-WAN Reports
    - About the SD-WAN Report Definitions Page
    - Editing and Deleting SD-WAN Report Definitions
      - Editing the SD-WAN Report Definition
      - Deleting SD-WAN Report Definitions
    - Creating SD-WAN Tenant Performance Report Definition
    - Creating SD-WAN Site Performance Report Definition
    - About the SD-WAN Generated Reports Page
- Administration
  - Managing Tenant Users
    - Role-Based Access Control Overview
    - About the Tenant Users Page
    - Adding Tenant Users
    - Editing and Deleting Tenant Users
      - Editing Tenant Users
      - Deleting Tenant Users
  - Licenses
    - About the Licenses Page
  - Signature Database
  - Managing Certificates
    - Certificates Overview
    - About the Certificates Page
    - Importing a Certificate
    - Installing and Uninstalling Certificates
      - Installing a Certificate
      - Uninstalling a Certificate
  - Managing Juniper Identity Management Service

Hide Contents

Customer Portal Online Help
- About the Documentation
- Overview
  - Introduction
- Dashboard
  - Using the Dashboard
    - About the Customer Portal Dashboard
  - Managing Objects
- Monitoring the Customer Portal
  - Monitoring Security Alerts and Alarms
    - About the Monitor Overview Page
    - Security Alerts Overview
    - About the Generated Alerts Page
    - About the Security Alerts Definitions Page
    - Creating Security Alert Definitions
    - Editing and Deleting Security Alert Definitions
      - Editing Security Alert Definitions
      - Deleting Security Alert Definitions
    - Cloning Security Alert Definitions
  - Monitoring Security and Device Events
  - Monitoring SD-WAN Events
    - SD-WAN Events Overview
    - About the SD-WAN Events Page
  - Monitoring Applications
  - Monitoring Threats
    - About the Threats Map (Live) Page
  - Monitoring Jobs
    - About the Jobs Page
    - Editing and Deleting Scheduled Jobs
      - Editing Scheduled Jobs
      - Deleting Scheduled Jobs
    - Viewing Job Details
- Managing Resources
  - Managing Devices
    - Multidepartment CPE Device Support
    - About the Devices Page
    - Performing Return Material Authorization (RMA) for a Single-CPE Device
    - Performing Return Material Authorization (RMA) for Dual-CPE Devices
      - Performing RMA for an NFX Cluster
      - Performing RMA for an SRX Cluster
    - Granting RMA for a Device
    - Managing a Single CPE Device
    - Rebooting a CPE Device
  - Managing Device Images
- Managing Configuration
  - Managing Network Services
  - Managing Firewall Policies
    - Firewall Policy Overview
    - About the Firewall Policy Page
    - Creating Firewall Policy Intents
    - Editing, Cloning, and Deleting Firewall Policy Intents
    - Selecting Firewall Source
    - Selecting Firewall Destination
    - Firewall Policy Examples
    - Firewall Policy Schedules Overview
    - About the Firewall Policy Schedules Page
    - Creating Schedules
    - Editing, Cloning, and Deleting Schedules
  - Unified Threat Management
    - UTM Overview
    - Configuring UTM Settings
    - About the UTM Profiles Page
    - Creating UTM Profiles
    - Editing, Cloning, and Deleting UTM Profiles
      - Editing UTM Profiles
      - Cloning UTM Profiles
      - Deleting UTM Profiles
    - About the Web Filtering Profiles Page
    - Creating Web Filtering Profiles
    - Editing, Cloning, and Deleting Web Filtering Profiles
      - Editing Web Filtering Profiles
      - Cloning Web Filtering Profiles
      - Deleting Web Filtering Profiles
    - About the Antivirus Profiles Page
    - Creating Antivirus Profiles
    - Editing, Cloning, and Deleting Antivirus Profiles
      - Editing Antivirus Profiles
      - Cloning Antivirus Profiles
      - Deleting Antivirus Profiles
    - About the Antispam Profiles Page
    - Creating Antispam Profiles
    - Editing, Cloning, and Deleting Antispam Profiles
      - Editing Antispam Profiles
      - Cloning Antispam Profiles
      - Deleting Antispam Profiles
    - About the Content Filtering Profiles Page
    - Creating Content Filtering Profiles
    - Editing, Cloning, and Deleting Content Filtering Profiles
      - Editing Content Filtering Profiles
      - Cloning Content Filtering Profiles
      - Deleting Content Filtering Profiles
    - About the URL Patterns Page
    - Creating URL Patterns
    - Editing, Cloning, and Deleting URL Patterns
      - Editing URL Patterns
      - Cloning URL Patterns
      - Deleting URL Patterns
    - About the URL Categories Page
    - Creating URL Categories
    - Editing, Cloning, and Deleting URL Categories
      - Editing URL Categories
      - Cloning URL Categories
      - Deleting URL Categories
  - Managing SD-WAN
    - SLA Profiles and SD-WAN Policies Overview
    - About the SD-WAN Policy Page
    - Creating SD-WAN Policy Intents
    - Editing and Deleting SD-WAN Policy Intents
      - Editing SD-WAN Policy Intents
      - Deleting SD-WAN Policy Intents
    - About the Application SLA Profiles Page
    - Creating SLA Profiles
    - Editing and Deleting SLA Profiles
      - Editing an SLA Profile
      - Deleting SLA Profiles
  - Managing NAT Policies
    - NAT Policies Overview
    - About the NAT Policies Page
    - Creating NAT Policies
    - Editing and Deleting NAT Policies
      - Editing NAT Policies
      - Deleting NAT Policies
    - About the Single NAT Policy Page
    - Creating NAT Policy Rules
    - Editing, Cloning, and Deleting NAT Policy Rules
    - Deploying NAT Policy Rules
    - Selecting NAT Source
    - Selecting NAT Destination
    - NAT Pools Overview
    - About the NAT Pools Page
    - Creating NAT Pools
    - Editing, Cloning, and Deleting NAT Pools
  - Managing SSL Proxies
    - SSL Forward Proxy Overview
    - About the SSL Proxy Policy Page
    - Creating SSL Proxy Policy Intents
    - Editing, Cloning, and Deleting SSL Proxy Policy Intents
    - Understanding How SSL Proxy Policy Intents Are Applied
    - About the SSL Proxy Profiles Page
    - Creating SSL Forward Proxy Profiles
    - Editing, Cloning, and Deleting SSL Forward Proxy Profiles
    - Configuring and Deploying an SSL Forward Proxy Policy
  - Managing Shared Objects
    - Addresses and Address Groups Overview
    - About the Addresses Page
    - Creating Addresses or Address Groups
    - Editing, Cloning, and Deleting Addresses and Address Groups
    - Services and Service Groups Overview
    - About the Services Page
    - Creating Services and Service Groups
    - Creating Protocols
    - Editing and Deleting Protocols
      - Editing Protocols
      - Deleting Protocols
    - Editing, Cloning, and Deleting Services and Service Groups
    - Application Signatures Overview
    - About the Application Signatures Page
    - Creating Application Signature Groups
    - Editing, Cloning, and Deleting Application Signature Groups
    - About the Departments Page
    - Creating a Department
    - Modifying a Department
    - Deleting a Department
  - Managing Deployments
- Managing Sites and Site Groups
  - Managing Sites
  - Managing Site Groups
    - About the Site Groups Page
    - Creating Site Groups
- Viewing Reports
  - Security Reports
    - Reports Overview
    - About the Security Report Definitions Page
    - Performing Different Actions on Reports
    - About the Security Generated Reports Page
    - Creating Log Report Definition
    - Creating Bandwidth Report Definition
    - Editing and Deleting Log Report Definitions
      - Editing the Log Report Definition
      - Deleting Log Report Definitions
    - Editing and Deleting Bandwidth Report Definitions
      - Editing the Bandwidth Report Definition
      - Deleting Bandwidth Report Definitions
  - SD-WAN Reports
    - About the SD-WAN Report Definitions Page
    - Editing and Deleting SD-WAN Report Definitions
      - Editing the SD-WAN Report Definition
      - Deleting SD-WAN Report Definitions
    - Creating SD-WAN Tenant Performance Report Definition
    - Creating SD-WAN Site Performance Report Definition
    - About the SD-WAN Generated Reports Page
- Administration
  - Managing Tenant Users
    - Role-Based Access Control Overview
    - About the Tenant Users Page
    - Adding Tenant Users
    - Editing and Deleting Tenant Users
      - Editing Tenant Users
      - Deleting Tenant Users
  - Licenses
    - About the Licenses Page
  - Signature Database
  - Managing Certificates
    - Certificates Overview
    - About the Certificates Page
    - Importing a Certificate
    - Installing and Uninstalling Certificates
      - Installing a Certificate
      - Uninstalling a Certificate
  - Managing Juniper Identity Management Service

About the Service Instances Page

To access this page, click Services > Service Name > Instances

You can use the Service Instances page to view information about occurrences of the service at specific customer sites.

Tasks You Can Perform

You can perform the following tasks from this page:

View details about a service instance. Click the details icon that appears when you hover over the name of a service. See Table 52.
Enable or disable a network service or virtualized network function (VNF) recovery. Select a service instance and click Enable Auto Healing to enable automatic recovery of a network service or VNF in a centralized deployment. By default, automatic recovery of a network service or VNFs is enabled. See Configuring VNF Properties.

Field Descriptions

Table 51 shows the descriptions of the fields on the Service Instances page.

Table 51: Fields on the Service Instances Page

Field	Description
Name	View the name of the occurrence of a service at a specific tenant site.
Tenant	View the name of the tenant.
Status	View the state of the service at the customer site: Created—Administrative user for the tenant has enabled this service instance, which is active. Blank—Administrative user for the tenant has disabled this service instance.
Site	View the name of the site at which service occurrence is available.
POP	View the POP in which the site is located.
Functions	View network functions that the service offers; for example, Network Address Translation (NAT) or firewall.

Table 52 shows the descriptions of the fields on the Detail for Service-Instance-Name page.

Table 52: Fields on the Service Instance Details Page

Field

Description

General

Description

View information about this service instance.

This information is generated from data in Customer Portal.

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