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Return Material Authorization

 

Contrail Networking Release 1907 supports Return Material Authorization (RMA). RMA is the process followed for repairing or replacing a defective device. You can create an RMA for a device after a Juniper Technical Assistance Center (JTAC) engineer has confirmed that the device is defective and has to be replaced or repaired. The device can then be replaced or repaired as per the standard service-level agreement (SLA) drawn at the time of purchase.

Once you find out that a device is defective, contact JTAC to determine whether the device has to be replaced or repaired. After JTAC confirms that the device has to be replaced or repaired, you can move the device to RMA state. A device that is in RMA state cannot be configured and can be removed from the network.

With Contrail Networking Release 1908, Contrail supports upgrading a device that is replaced in a data center fabric to the image version specified (in the OS Version field) during the initial zero-touch-provisioning onboarding process.

Move a Device to RMA State

This topic provides instructions to move a device to RMA state by using the Contrail Command user interface.

  1. Click Infrastructure > Fabrics.

    The Fabrics page is displayed.

  2. Click the name of the fabric you want to edit.

    The Fabric devices page is displayed listing all the devices configured on the fabric.

  3. Select the check box next to the name of the device you want to move to the RMA state.

    You can select multiple devices at a time.

    Note

    Starting with Contrail Networking Release 1907, you can view the RMA state of a device from the Fabric Devices page. The statuses are ACTIVE and RMA.

  4. Click the Return Material Authorization icon as shown in Figure 1 to move the selected device to the RMA state.
    Figure 1: Return Material Authorization Icon
    Return Material Authorization Icon

    The following confirmation message is displayed:

    Put the selected devices into RMA state?

  5. Click Confirm to move the device to RMA state.

    The device is now in RMA state.

    Once you move a device from the Active state to RMA state, any configuration that you make on the fabric does not apply to the device that is in RMA state.

  6. (Optional) To move a device from RMA state back to Active state,

    1. Select the check box next to the name of the device you want to move to the Active state.
    2. Click Move Out of RMA icon as shown in Figure 2.
      Figure 2: Move Out of RMA Icon
      Move Out of RMA Icon

      The following confirmation message is displayed:

      Reactivate selected device?

    3. Click Confirm to move the device to Active state.

      The device is now in Active state.

Replace a Device in RMA State with a New Device

This topic provides instructions to replace a device in RMA state with a new device by using the Contrail Command user interface.

  1. Click Infrastructure > Fabrics.

    The Fabrics page is displayed.

  2. Click the name of the fabric you want to edit.

    The Fabric devices page is displayed listing all the devices on the fabric.

  3. To select the device you want to replace, select the check box next to the name of the device.Note

    You can only replace devices that are in RMA state. To move a device to RMA state, see Move a Device to RMA State.

  4. Click Action list and select RMA Replacement.

    The RMA Replacement page is displayed.

    The name and the serial number of the device in RMA state are displayed in the fields that are greyed out.

  5. Enter the serial number of the new device in the Serial Number field.
  6. Click Replace to confirm.

    The Fabric Devices page is displayed listing the device you just added.

Getting Started with a New Device

After you have replaced the device in RMA state with a new device,

  1. The Dynamic Host Configuration Protocol (DHCP) server allots an IP address to the new device.

  2. The Contrail Networking Controller then discovers the temporary IP address of the new device from the DHCP leases table by using the serial number of the new device.

  3. The Contrail Networking Controller pushes the initial configuration, including the old device’s management IP address, to the new device.

    The Contrail Networking Controller communicates with the device using the old IP address.

  4. The new serial number and MAC address are saved in the physical_router object in the database.

  5. The new device image is upgraded.

    Note

    With Contrail Networking Release 1908, the new device is upgraded to the device image version specified (in the OS Version field) during the initial zero-touch-provisioning onboarding process. For more information, see the Provisioning Option - New Fabric section of the Create a Fabric topic.

  6. Finally, the Contrail Networking Controller pushes the saved underlay and overlay configuration to the new device. Any configuration changes made while the device was in RMA state will also be pushed to the new device.

Related Documentation

Release History Table
Release
Description
With Contrail Networking Release 1908, the new device is upgraded to the device image version specified (in the OS Version field) during the initial zero-touch-provisioning onboarding process.
Contrail Networking Release 1907 supports Return Material Authorization (RMA).