Exporting Client and Server Logs
Users can export client and server log files, and save them to a zip file on the local drive where the client resides. Client and server logs are useful in providing information to Juniper Networks Support for issue resolution.
- To export files, click on the Archive Logs button on the toolbar shown below.
- In the resulting pop-up dialog, enter the location of
the directory in which you want to store the archive and click OK.
The filename format is
psmLogs-<date-time>.zip. By default, the file is stored in the following locations in the user's home directory.
Windows XP and Linux
MAC OS X
These paths are relative to the user's home directory, which varies depending on the operating system. For Windows 7, the directory is