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Generating Task History Reports

 

The proNX Service Manager allows the user to generate task history reports in spreadsheet format, and save them to their local drive. The task history shows a record of tasks performed by users as well as scheduled tasks by the system.

PSM supports task history report generation for the following:

  • BTI7800 Series network elements

  • BTI7000 Series network elements

  • BTI800 Series network elements

  • BTI700 Series network elements

  1. From the main menu, choose Tools >Reports >Task History.

    The Task History Report window is displayed.

  2. Select the task history filtering criteria as follows:
    • Network Element: Specify the IP address or IP address prefix of the network element(s) that you want to be included in the task history report. The address is in standard dotted decimal notation. By specifying a prefix, you can include a set of prefixes. For example, 10.1. returns all network elements within the address range 10.1.0.0 to 10.1.255.255. A 10.1.210.71 address returns the 10.1.210.71 network element as well as network elements in the address range 10.1.210.710 to 10.1.210.719.

    • Task Type: Specify the task type of the tasks you want to be included in the task history report. When you type in the box, a drop-down menu appears that shows the task types that match what you have typed so far. The matches are based on a simple unanchored pattern match of the typed string against the set of supported PSM task types. In other words, all matching task types contain the typed string. You can choose a specific task type from the drop-down menu, or keep typing to narrow down your selections further, or simply keep the string that you have typed so far to include all current task types in the drop-down menu.

    • Username: Specify the user you want to be included in the task history report. When you type in the box, a drop-down menu appears that shows the user names that match what you have typed so far. The matches are based on a simple unanchored pattern match of the typed string against the set of PSM users. In other words, all matching user names contain the typed string. You can choose a specific user from the drop-down menu, or keep typing to narrow down your selections further, or simply keep the string that you have typed so far to include all current user names in the drop-down menu.

    • Start Time: Specify the start time of the report period.

    • End Time: Specify the end time of the report period.

    Note

    If you leave any box blank, then no filter is applied for the associated criterion.

  3. Click Run.
  4. Wait while the report generates. The bottom of the GUI shows "Requesting Report:" followed by the selected report type. Note

    If the report fails to generate, see if Changing the Report Generation Timeout applies to your situation.

  5. When the report has been generated, the tool automatically launches your web browser and points it to the location of the report (report URL) on the PSM Server. Log in using your PSM user name and password. Note

    The report is stored indefinitely on the server at the location specified by the report URL, and is accessible from any browser. To prevent unauthorized access to this possibly sensitive data, the report location is password protected. If you have generated reports previously, your web browser might have cached your user name and password, and might log in automatically for you.

    Note

    Your browser might require you to explicitly verify and accept the server certificate before you can have access to the report. This is normal because communication between the browser and the server is through HTTPS.

    After logging in, a file download dialog box opens.

  6. Open or save the report.

    The following is an example of a Task History report.