PSM allows you to add, modify and delete data about your customers. Customer data includes a company name, company reference, a list of employees specifying who is the primary and maintenance contact, and a notes section.
Customers can be associated with services during service activation. When this association is made, you will be able to see which services belong to which customers, and which alarms affect which customers.
Customer data and service association are part of the replicated data set when running with multiple servers. For more information on replicated data, see Running Multiple Servers with Server Replication.