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Performing Diagnostics


You can request the PSM client to perform the following diagnostic operations on demand to troubleshoot active issues:

  • Save Configuration - saves an xml file of the network element configuration details to your local computer (for more information, see Saving Network Element Configuration Information).

  • Ping - performs an ICMP ping on the network element.

  • Traceroute - performs a traceroute on the network element.

  • SNMP Ping - performs an on-demand SNMP Ping.

  1. In the Map view or Network tree, right-click a network element and choose Utilities>Diagnostics and the type of diagnostic operation you want the PSM client to perform (Save Configuration, Ping, Traceroute, or SNMP Ping).