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    Exporting Client and Server Logs

    Users can export client and server log files, and save them to a zip file on the local drive where the client resides. Client and server logs are useful in providing information to Juniper Networks Support for issue resolution.

    1. To export files, click on the Archive Logs button on the toolbar shown below.
    2. In the resulting pop-up dialog, enter the location of the directory in which you want to store the archive and click OK.

      The filename format is psmLogs-<date-time>.zip. By default, the file is stored in the following locations in the user's home directory.

      • Windows XP and Linux
        Application Data\.psmclient\dev\Archivedlogs
      • Windows 7
      • MAC OS X
        Library/Application Support/psmclient/dev/ArchivedLogs

      Note: These paths are relative to the user's home directory, which varies depending on the operating system. For Windows 7, the directory is C:\Users\<user_name>\AppData\Roaming\.psmclient\dev\ArchivedLogs.

    Modified: 2017-03-29