JNCP Customer Service
Welcome to the JNCP Customer Service web site. Below are questions and answers that are frequently asked by our candidates. This site will assist you in finding information about the JNCP program or specific questions you may have about your certifications. Click on the categories below to hyperlink to the section that is most appropriate for your inquiry.
Transition to Pearson VUE - New Exam Delivery Partner
- General
- Testing
- Scheduling an Exam
- Vouchers
- My Testing Account
- CertManager and eCertificates
- More Information
Discounted Pearson VUE or Prometric Vouchersv
Transition to Pearson VUE
General
What change is Juniper Networks making in its test delivery process?
Effective August 1, 2012, Juniper Networks Certification Program (JNCP) will transition delivery of all Juniper Networks certification exams to Pearson VUE, via Pearson VUE's worldwide network of over 5,000 testing centers. During August and September Juniper Networks certification exams will be available at both Pearson VUE and Prometric Testing Centers worldwide. On October 1, 2012 Juniper Networks certification exams will no longer be available at Prometric Testing Centers, only through Pearson VUE Testing Centers.
Why is Juniper changing its test delivery partner?
This change will enhance the overall testing process for our exam candidates as well as help in our commitment to promoting and protecting the value of the Juniper Networks certification. Juniper Networks and Pearson VUE share a history of innovation - both companies are viewed as innovative leaders in their industries. This partnership will ensure JNCP certification candidates advanced, reliable testing technology, the most secure testing environment in the industry and exceptional customer service.
What are the key dates for this transition?
Below are important dates related to the transition:
| KEY DATES | ACTIONS |
|---|---|
| Effective August 1, 2012 | You can register and take exams at Pearson VUE You can purchase Juniper exam vouchers from Pearson VUE You cannot purchase vouchers from Prometric |
| August 1 thru September 30, 2012 | Juniper exams available at both Pearson VUE and Prometric Prometric vouchers accepted at Prometric only Pearson VUE vouchers accepted at Pearson VUE only |
| October 1, 2012 | Juniper exams available at Pearson VUE only |
| October 3, 2012 | Unexpired, unredeemed Prometric vouchers accepted at Pearson VUE |
Who is Pearson VUE?
Pearson VUE provides a full suite of services from test development to data management and is widely known as a leading provider of global computer-based testing solutions for information technology, academic, government, and professional testing programs. They deliver exams through the worlds most comprehensive and secure network of test centers in more than 165 countries. Pearson VUE is a business of Pearson (NYSE: PSO; LSE: PSON), the international education and information company.
Testing
Where are Pearson VUE Authorized Test Centers located?
Pearson VUE currently has more than 5,000 Pearson VUE Testing Centers in more than 165 countries. You can find a Pearson VUE Authorized Test Center near you by visiting the Juniper Networks exam registration page 
and using the Test Center Locator .
How do I find a Pearson VUE testing center near me?
The Pearson VUE testing network is extensive. You can find a Pearson VUE Authorized Test Center near you by visiting the Juniper Networks exam registration page and using the Test Center Locator . If there is not one located within 100 miles/161 km contact us at certification@juniper.net.
Does Pearson VUE offer all Juniper Networks written certification exams?
Yes. All Juniper Networks written certification exams are available at Pearson VUE testing centers.
Will Prometric continue to offer all Juniper Networks written certification exams?
Yes, from August 1, 2012, through September 30, 2012, Prometric will continue to deliver all Juniper Networks written certification exams. They will also accept Prometric vouchers. However, after September 30, 2012, Prometric will no longer offer Juniper Networks written certification exams.
Are the candidate admissions processes different when taking an exam at Pearson VUE?
Yes. Testing requirements at Pearson VUE include providing a digital signature and photograph at the time of admission into a test center. In addition, the photograph taken during this process will appear on your printed score report for Juniper Networks certification exams taken at Pearson VUE. This enhanced security contributes to our efforts to promote and protect the value of your Juniper Networks certification.
Are the Juniper Networks certification exams available at Pearson VUE system different than those available at Prometric?
No, the exams are exactly the same at Pearson VUE and Prometric - same questions, same time limits, same scoring and same cost.
Will the test fees change?
No, test fees are set by Juniper Networks and will remain the same at Pearson VUE. Juniper Networks exam fees are:
- JNCIA: $100 USD
- JNCIS: $200 USD
- JNCIP: $300 USD
Can Pearson VUE sites accommodate candidates with special needs?
Yes, Pearson VUE and Juniper Networks allow accommodations for candidates who are identified as having special needs. If you need additional time to complete your exam or another accommodation, please contact the JNCP office at certification@juniper.net. Once your accommodations are approved by Juniper, please contact the Pearson VUE Accommodations and Exception Scheduling team at: 1-800-466-0450.
Scheduling an Exam
How do I schedule a Juniper Networks exam at Pearson VUE?
Appointments can be made in advance or on the day you want to test, subject to availability. Pearson VUE offers a variety of scheduling options including online scheduling , scheduling by phone and scheduling directly through the test center. Go to the Juniper Networks exam registration page for details.
NOTE: If you have taken a Juniper Networks exam before and have a CertManager account please have your CertManager ID available when registering at Pearson VUE as this will also be your Pearson VUE ID number. Do you not know where to find your CertManager ID? Click here to learn how to locate your CertManager ID.
What if I already have a Juniper exam scheduled at Prometric?
If you have an exam scheduled on or before September 30, 2012, no action is required. If you have an exam scheduled with Prometric after September 30, 2012, you can cancel the exam at Prometric and reschedule your exam at Pearson VUE or reschedule your exam at Prometric for on or before September 30, 2012.
I have an unexpired Prometric voucher but have not scheduled my exam yet. What do I do?
You can schedule your exam with Prometric as long as the exam is taken on or before September 30, 2012. Starting October 3, 2012, unused Prometric vouchers that have not expired will be valid in the Pearson VUE system. You will be able to schedule an exam at Pearson VUE using your Prometric voucher on or after October 3, 2012.
Will this change how I register for a JNCIE Lab Exam?
No. JNCIE Lab Exams registrations are still done through the JNCP Lab Exam Scheduling & Lab Exam Voucher website. The Pearson VUE relationship has no impact on these registrations.
Vouchers
Can I use Prometric vouchers that I have already received?
Yes. Existing Prometric vouchers, that have not expired, may be used to schedule an exam date through September 30, 2012 at Prometric. Effective October 3, 2012 any unused Prometric vouchers that have not expired can be used at Pearson VUE.
Can I still purchase Prometric vouchers?
No. Effective August 1, 2012, you can no longer purchase Prometric vouchers for Juniper Networks written certification exams.
Can I use an expired Prometric voucher at Pearson VUE?
No. Once a voucher has expired it cannot be used, regardless if it is from Prometric or Pearson VUE.
How do I use an exam voucher at Pearson VUE?
When using a voucher to pay for all or part of your exam fee provide the voucher number during the payment part of the exam registration process.
How do I know if the voucher I have is a Prometric voucher or a Pearson VUE voucher?
Pearson VUE and Prometric voucher numbers look similar - both are a random string of numbers and alpha characters. However, specific differences to look for are:
| FEATURE | PEARSON VUE | PROMETRIC |
|---|---|---|
| Number of characters | 12 | 10 |
| First few characters | JN | Various |
If you are unsure if an exam voucher is redeemable at Pearson VUE or Prometric, please email Juniper at certification@juniper.net and include your voucher number.
I have a voucher from the Juniper Networks Fast Track Portal. Can I use that voucher at Pearson VUE?
Vouchers earned before August 1, 2012, are Prometric vouchers. You can use that voucher at Prometric until September 30, 2012. If you have not used it by September 30, 2012, AND it is not expired, you can use it at Pearson VUE starting on October 3, 2012. The 50% discount applies to exams scheduled with both Pearson VUE and Prometric.
Vouchers earned on or after August 1, 2012, are Pearson VUE vouchers. You can use these vouchers at Pearson VUE any time before the expiration date.
If you are unsure if an exam voucher is redeemable at Pearson VUE or Prometric, please email Juniper at certification@juniper.net and include your voucher number.
I received an exam voucher in my student kit. Can I use this voucher at Pearson VUE?
Please reference the email you received with your voucher number. The email will indicate if the voucher is redeemable at Pearson VUE or Prometric. Generally, if you downloaded the voucher from the voucher portal before August 1, 2012 it will be a Prometric voucher. If you download your voucher from the voucher portal on or after August 1, 2012 it will be a Pearson VUE voucher.
You can use any unexpired Prometric voucher at Prometric until September 30, 2012. If you have not used your voucher by September 30, 2012, AND it is not expired, you can use it at Pearson VUE starting October 3, 2012. The 100% discount applies to exams scheduled at both Pearson VUE and Prometric.
Pearson VUE vouchers can only be redeemed at Pearson VUE.
If you are unsure if an exam voucher is redeemable at Pearson VUE or Prometric, please email Juniper at certification@juniper.net and include your voucher number.
How do I purchase Pearson VUE vouchers?
Pearson VUE vouchers can be purchased through the Pearson VUE Voucher Store .
My Testing Account
What will happen to my records and testing history with Prometric?
Your Juniper Networks testing and certification data, past and future, is the property of Juniper Networks and available to candidates through their candidate record in CertManager.
Existing candidate records, testing and certification history remains with Juniper Networks through this transition and is maintained in your CertManager account.
All new records created through Pearson VUE are forwarded to Juniper Networks for processing and storage in CertManager.
I took my previous Juniper Networks exams at Prometric. Can I take my next exam at Pearson VUE and have it count toward my next certification?
Yes. Because all previous and future exam results and certifications are maintained in your CertManager account, where you test does not affect existing certifications or certification paths.
NOTE: Please remember to provide your Juniper CertManager ID when registering for an exam at Pearson VUE. This will ensure your test results are imported into your existing CertManager account. Do you not know where to find your CertManager ID? Click here to learn how to locate your CertManager ID.
I have taken my previous Juniper Networks exams with Prometric. Will all my new Pearson VUE exams be added to the same record or will I now have different records?
No, you will not have a different record to manage. Because all previous and future exam results and certifications are maintained in your CertManager account, where you test does not affect existing certifications or certification paths.
NOTE: Please remember to provide your Juniper CertManager ID when registering for an exam at Pearson VUE. This will ensure your test results are imported into your existing CertManager account. Do not know where to find your CertManager ID? Click here to learn how to locate your CertManager ID.
I discovered that I have duplicate records in CertManager. How can I get these merged?
Please contact us at certification@juniper.net to request an account merge.
I did not pass my exam at Prometric, and want to retake it at Pearson VUE. Do I need to wait 14 days before retaking the exam at Person VUE?
Our retake policy remains in place regardless of where you test. The policy is:
Candidates who fail their first attempt at an exam can retake it at any time. However, for any future attempts, a candidate must wait a period of 14 calendar days, beginning the day after the failed attempt, before they may retest for the same exam. Once the exam is passed, the candidate must wait at least 18 months before retaking the exam, which would generally be for recertification purposes.
To review the JNCP retake policies, please go to the written recertification policies.
Will this change impact my Learning Academy account or my Champions progress/status?
No. The transition to Pearson VUE will have no impact on your Learning Academy account or how you achieve JNSS, JNSA and/or Champions designations. These programs receive your JNCIA/JNCIS/JNCIP certification status from your CertManager account. As long as your CertManager account includes your company name and company email address, all certifications, regardless of where the exam is taken, will be recognized by Learning Academy.
CertManager and eCertificates
I am new to the Juniper Networks Certification Program (JNCP). How do I create a CertManager account?
A CertManager account is automatically created for you after taking your first exam. Once your exam results are imported into CertManager (which can take up to 5 business days), you will receive an email notification containing instructions on how to activate your new CertManager account. If you did not receive this email or your activation code has expired, please contact us at certification@juniper.net for assistance to recover your account.
How will the transition to Pearson VUE affect my existing CertManager account?
Your existing CertManager account will not be affected in any way. You will still be able to login to CertManager by visiting www.juniper.net/certmanager/.
Will my Juniper Networks eCertificates change?
No. Your Juniper Network eCertificates will remain unchanged with the Pearson VUE transition. You will still access them from your Juniper Learning Portal account.
More Information
If I have additional questions, whom may I contact?
If you don't find the answer to your question, please contact the JNCP Team at certification@juniper.net.
General
Where can I find information about the Juniper Networks Certification Program (JNCP)?
All the information you need to know about the Juniper Networks Certification Program is located on the JNCP Web site. A good place to begin is the section called Getting Started.
What is the Juniper Networks Certification Program (JNCP)?
The Juniper Networks Certification Program (JNCP) consists of Junos and Product/Technology multitiered tracks that include both written proficiency exams and hands-on configuration and troubleshooting exams. Successful candidates demonstrate a thorough understanding of networking and security technologies and competence configuring and troubleshooting Juniper Networks platforms.
Why should I earn a JNCP certification?
Distinction from peers and career growth are just the beginning. Becoming Juniper Networks certified demonstrates your solid understanding of networking technologies and the Juniper products used in your role as a networking professional. Becoming Juniper certified does much more for you and your organization. When surveyed, of those customers who are Juniper trained and certified:
- 98% recognize greater benefits from their Juniper products.
- 50% realize multiple areas of performance improvement in individual performance.
- 80% of managers realize up to 40% improvements in the job performance in their certified engineers.
What are the JNCP certification levels?
The JNCP has four certification levels: Associate-level (JNCIA), Specialist-level (JNCIS), Professional-level (JNCIP), and Expert-level (JNCIE).
What are the JNCP Certification Tracks?
The JNCP consists of Junos-based certification tracks and Product/Technology tracks. Access the JNCP Certification Tracks Web site for complete information on each track.
Certmanager
What is CertManager?
CertManager is the database where the Juniper Networks Certification Program (JNCP) maintains all candidate certification records. It allows you to track your certification credentials and download logos for use on profiles, business cards, etc. CertManager also includes links to the Education Learning Management System where you can print Associate-, Specialist-, Professional- and Expert-levels certificates upon passing the exam. To access the CertManager, click here.
I took my first JNCP exam at Pearson VUE today, why can´t I create an account in CertManager?
Once you take and pass an exam at a Pearson VUE Testing Center, a CertManager account will be automatically created for you. It can, however, take up to 48 hours for your Pearson VUE account information to import into CertManager. Once your Pearson VUE account information is imported into CertManager, you will receive an email from CertManager with instructions on how to activate your CertManager account.
I passed my JNCP certification exam at Pearson VUE, but my CertManager account is not reflecting the recent certification. Can my account be updated?
It can take up to 5-7 business days from the date of your exam at Pearson VUE for your exam results to import into your CertManager account. After that time period your exam information will be updated.
I logged into my CertManager account and my recent certification status is a 'Fail' or 'No Show', but I passed my exam at Pearson VUE. What should I do?
Send us an email at certification@juniper.net and include a copy of your Pearson VUE exam score card. We will have Pearson VUE re-import your results into CertManager. Once the exam information is re-imported from Pearson VUE, it can take up to 5-7 business days for the updated results to be reflected in your CertManager account.
When I recently took my exam, another account was created for me at Pearson VUE. Now I have two CertManager accounts. Can these accounts be merged into one account?
Yes. We can merge both of your CertManager accounts into one account. Send an email to certification@juniper.net include both Certamanger IDs and a copy of your Pearson VUE exam score card.
Where can I find my CertManager ID?
Your CertManager ID is located at the top of your Home page, beside your name. It generally starts with the prefix JPR or sr (there other prefixes, but these two are the most common). Please reference the screenshot below:
Some of my personal information has changed. Can I update this in CertManager myself?
Yes. You can log in to your CertManager account and select 'Update my Personal Info' from the left navigation bar of your Home page. On this page, you can update all your personal information except for your name. Once finished updating your information, hit Submit on the bottom of this page to save your changes. For security purposes, candidates cannot update the name field in their CertManager accounts, but the certification team can update your name if you provide us the appropriate documentation (please see the question below).
My name is misspelled in my CertManager account. Can this be updated?
Yes, send an email to certification@juniper.net with a copy of a government-issued photo identification (I.D.), and the JNCP CertManager administrator will update your name accordingly in your CertManager account.
I forgot my username and password. How can I access my CertManager account?
Send an email to certification@juniper.net and we will send you a CertManager account recovery email to the primary email address registered to your CertManager account. This email will provide you instructions on how to regain access to your CertManager account.
When will I receive the results of my written certification exam at Pearson VUE, and when can I view the credential in my CertManager account?
You will receive your exam results immediately after finishing your certification exam at Pearson VUE and they provide you with an exam score card that contains your exam score and other important information. The results of a passed exam will be synchronized to your CertManager account within 5-7 business days. Ensure you keep the score card in a safe place because you may need it again in the future.
How do I download my JNCP logos from CertManager?
To download JNCP logos, simply log in to your CertManager account and select 'Download Center' under the 'Downloads' heading on the left menu. On this page, you can follow the directions to download your JNCP logos. The only logos that will appear in your account are for those certification credentials you have achieved.
I recently passed the JNCIP exam, but was told my certification would not be recognized until all prerequisites were met. Why is my certification not being recognized?
Every candidate must meet all prerequisite requirements before a certification can be earned and visible in your CertManager account. All prerequisites for a specific certification are listed within the JNCP Certification Tracks. For information on acceptable prerequisites, please see JNCP Certification Tracks and choose the specific track.
What is the difference between CertManager, the Learning Portal and the Learning Academy?
CertManager is the system where your JNCP certification records are stored. The Learning Portal is where your training history and your eCertificates are located. The Learning Academy is for Juniper Partners and it is where all their JNCP certifications, their JNSA/JNSS authorizations and other pertinent Partner information are located.
How do I synchronize my JNCIx-xx certifications with my Partner Center (Learning Academy) account?
In order to synchronize your JNCIx-xx certifications with your Partner Center account, you first need to update your CertManager account and then you need to synchronize with your Partner Center account. Please click here for detailed instructions.
JNCP Ecertificates
Why do I no longer receive my JNCP certificates in the mail?
In November of 2010 we transitioned from mailing JNCP certificates to eCertificates. We moved to eCertificates so that you can quickly and conveniently download and print any of your active JNCIA, JNCIS, JNCIP or JNCIE certificates a few days after you pass your certification exam-you no longer have to wait up to 6 weeks or more for your certificate to be mailed to you. In addition, you can reprint the certificate if you lose it, and you can print it on any type of paper you choose.
Do I download my eCertificate from my CertManager account?
No. You do not download your eCertificate from CertManager, you download it from your user account on our Learning Portal. For complete instructions on downloading and printing your eCertificate, please access the eCertificate Web site.
How do I access the eCertificate web page on the Juniper Networks Learning Portal?
You can access the eCertificates page on the Juniper Networks Learning Portal by clicking on the following link: https://learningportal.juniper.net/juniper/user_activity_info.aspx?id=3327.
How do I get instructions for downloading my JNCIA, JNCIS, JNCIP or JNCIE eCertificate?
For complete instructions on downloading and printing your eCertificate, please access the eCertificate Web site.
How do I synchronize my CertManager account with my Learning Portal account so that my eCertificate will become available to view, download and print?
In order to synchronize your accounts in CertManager and the Learning Portal, in your Learning Portal account profile your first name, last name, primary email address and CertManager ID must identically match those same fields in your CertManager account. We recommend that you cut and paste the information from your CertManager account into those fields in your Learning Portal profile to ensure 100% accuracy. For complete instructions on downloading and printing your eCertificate, please access the eCertificate Web site.
I logged into my CertManager account and see my new certification, but my eCertificate is not available in my Learning Portal user account. I followed the instructions to download my eCertificate, but it is not available. What should I do?
After passing your exam at Pearson VUE, it can take up to 5-7 business days for your eCertificate to become available to view, download and print from your Learning Portal account. Please wait the allotted time and check your Learning Portal account again. If you continue having issues, please send us an email at certification@juniper.net.
I have updated my account information in the Juniper Networks Learning Portal. How soon can I view my eCertificate?
If you have allowed the 5-7 business days from your exam date and our systems have synchronized, then as soon as you update your user account information in the Juniper Networks Learning Portal, you will be able to view and print your eCertificates. If it's within the 5-7 business days, you'll need to wait the allotted time to view your eCertificate.
What if I want a hard copy of my certification mailed to me?
You can purchase a hard copy of your certificate and have it mailed to you by ordering it from our JNCP Store.
I recently synchronized my CertManager account with my Learning Portal account but my eCertificate is still not available to download. What should I do?
Once you have synchronized your CertManager account with your Learning Portal account correctly, it can take up to 1-2 business days for your eCertificate to become available to view, download and print. Please wait the allotted time and check your Learning Portal user account again. If you continue having issues, please email us at certification@juniper.net.
Where will my eCertificate be located in my Learning Portal account?
Your eCertificate will be available to download in your 'My Training History' section of your Learning Portal user account. Complete instructions as to how to update your Learning Portal user profile to match your CertManager account and to securely view, download and print your eCertificate, please access the eCertificate Web site.
I cannot see my eCertificate from the 'My History' section of my user account, what am I doing wrong?
There are a few items you need to check. In your Juniper Networks Learning Portal user account, have you:
- Input your CertManager I.D. exactly how it appears in your CertManager account? You must have your CertManager I.D. in your Learning Portal user account.
- Checked to ensure your primary email address in your Learning Portal user account and in your CertManager account is the same? You must use the same primary email address in both accounts so that they can "sync" up on your certifications. If they are not the same you can choose to change either your CertManager primary email (which will take 24 hours to process before you can access your eCerticates) or you can change your email in the Learning Portal (which will provide immediate access to your eCertificates).
- Is your certification active? No eCertifcates will be provided for inactive or expired certifications.
- For detailed instructions as to how to do the above, please access the eCertificate Web site.
I need to create a new user account in the Juniper Networks Learning Portal, how do I do that?
Detailed instructions as to how to create a new user account in the Juniper Networks Learning Portal are included in the JNCP eCertificate Download and Print Instructions on the eCertificate Web site. Specifically reference Step 2A for instructions on creating a new user account.
I need to update my user account with my CertManager I.D. and primary email address in the Juniper Networks Learning Portal, how do I do that?
Detailed instructions as to how to update a user account in the Juniper Networks Learning Portal are included in the JNCP eCertificate Download and Print Instructions on the eCertificate Web site. Specifically reference Step 2B for instructions on updating your user account in the Learning Portal.
My JNCIA, JNCIS, JNCIP or JNCIE certification is not active. Will I be able to access it through the eCertifcates page of the Juniper Networks Learning Portal?
No. Only active certifications can be viewed, downloaded and printed from the Juniper Networks Learning Portal. Inactive or Expired certifications do not have eCertificates.
I can see that my eCertificates on the Juniper Networks Learning Portal, but I cannot view or print them. What can I do?
If you are having issues viewing and printing your certificate, then try the following:
- Temporarily disable pop-up blockers, as this can sometimes prevent the download.
- Check that you have the most recent versions of Internet Explorer or Firefox.
- If you are still experiencing issues, please contact us at certification@juniper.net.
Certification Statuses
What are the JNCP certification status categories?
Juniper Networks certifications have three certification statuses: Active, Inactive and Expired. Access the JNCP Recertification/Certification Status Categories Web site for details on certification status timeframes and eligibilities.
When does my certification go into the Inactive status?
Your certification goes into the Inactive status as soon as the Active status is over, and it will remain Inactive for one (1) year. Your certification is in the Active status for two years from the date you passed the certification exam. Access the JNCP Recertification/Certification Status Categories Web site for details on Inactive status timeframes and eligibilities.
Can I use my Inactive certification as a prerequisite?
You can use an Inactive certification as a prerequisite for an acceptable written exam. You cannot use an Inactive certification as a prerequisite for a JNCP Lab-Based (JNCIE-SP, JNCIE-ENT, JNCIE-SEC or JNCIP-E) exam. For information on acceptable prerequisites, please see JNCP Certification Tracks and chose the specific track.
I have an Inactive JNCIA-EX, JNCIA-ER, JNCIS-ER, JNCIS-M and/or JNCIA-M. Am I eligible to take any JNCP certification exam?
You can use any of the above-named Inactive certifications as an acceptable perquisite for the JNCIS-ENT (JN0-343), JNCIS-SEC (JN0-332), or the JNCIS-SP (JN0-360) certifications. You can also use your Inactive JNCIS-ER or JNCIS-M as an acceptable prerequisite for the JNCIP-ENT (JN0-643) or JNCIP-SP (JN0-660) certifications respectively. However, you cannot use an Inactive certification to take a JNCP Lab Exam.
Can I use my Inactive JNCIP-M as a prerequisite for the JNCIE-SP exam?
No. You cannot use an Inactive certification as a prerequisite for a JNCP Lab Exam. You can use your Inactive JNCIP-M as a prerequisite to take the JNCIP-SP written exam.
Can I use an Expired certification as a prerequisite for an acceptable written exam?
No. Once your certification goes into the Expired status, you must start again at the beginning of the certification track. For the Junos-based certifications, you will begin again with the JNCIA-Junos (JN0-101). For all exam information for the JNCIA-Junos, access the JNCIA-Junos Web Site.
Recertification
Where can I find general information about how to recertify Juniper certifications?
All JNCP recertification details can be found on the JNCP Recertification Web site.
Where can I find information on how to recertify my legacy M- and T-series, Enterprise Routing and Enterprise Switching certifications with the new certification credentials?
On the JNCP Recertification Web site, there is a section on recertifying your legacy certifications with the new JNCP certifications. You can find details by accessing the Recertification Tables for the Retired M- and T-Series Track, the Retired Enterprise Routing Track and the Retired Enterprise Switching Track.
Do I get a certification number on my JNCIS or JNCIP certifications?
No. JNCIS and JNCIP certifications are obtained taking written exams at Pearson VUE Testing Centers. Certification numbers are only assigned to certifications earned by taking a JNCP Lab Exam. The only exception is that if you have a legacy JNCIP-M certification number, that number will transfer to your JNCIP-SP eCertificate.
What happens to my JNCIP-M, JNCIE-M and JNCIE-ER original certification numbers when I recertify on the JNCIP-SP or JNCIP-ENT respectively?
Please see the chart below with specifics on what happens with your original certification numbers when you recertify with the new credentials.
| Credential Being Recertified | New Credential Earned | What Appears in CertManager | What Appears on Your eCertificate |
|---|---|---|---|
| JNCIP-M |
JNCIE-SP
|
JNCIP-SP displays credential with no certification number.
JNCIP-M displays with original certification number. |
JNCIP-SP eCertificate with your original JNCIP-M number.
NOTE: Only those who carry the JNCIP-M and recertify to JNCIP-SP will carry a certification number for the JNCIP-SP credential. Those who earn this designation by only passing the written exam -having never previously obtained the legacy JNCIP-M credential by passing the JNCP Lab Exam - will not have a certification number. |
| JNCIE-M |
JNCIE-SP
|
JNCIE-SP displays credential with new certification number.
JNCIE-M displays credential with original certification number. |
JNCIE-SP eCertificate with your original JNCIE-M number.
|
| JNCIE-ER |
JNCIE-ENT
|
JNCIE-ENT credential displays with new certification number.
JNCIE-ER displays with original certification number. |
JNCIE-ENT eCertificate with your original JNCIE-ER number.
|
Fast Track Program
What is the Juniper Networks Fast Track Program?
A Juniper Networks Certification credential identifies networking professionals who are proficient in Juniper technologies. Recognizing the growing need for these skills in the market place, Juniper created the Fast Track Program. The Juniper Networks Fast Track program offers candidates free online study guides for the JNCIA-Junos, JNCIS-ENT and JNCIS-SEC credentials and pre-assessment tests to determine your knowledge level. By passing the pre-assessment tests, you can earn up to three 50% discounted vouchers - one for each of these exams. To access the Fast Track Program web portal, please click here.
Can anyone participate in the Fast Track Program?
Yes. Anyone can participate in the Fast Track Program. The Fast Track Program is located on our Learning Portal. If you do not have a Learning Portal account, you can register for an account at Learning Portal Home by selecting ‘Register’ from the navigation bar at the top of the Home page.
I received a discounted voucher for passing a pre-assessment exam. When will my voucher expire?
Will I receive a discounted voucher if I pass a practice test that is located on some of the Juniper Networks Certification Web Site Tracks web pages
In order to receive a voucher, your Learning Portal profile mailing address, country, and region fields need to be filled in. Once you update your profile with this information, send us an email at certification@juniper.net and we will update your account with a discounted voucher.
Will I receive a discounted voucher if I pass a practice test that is located on some of the Juniper Networks Certification Web Site Tracks web pages
No. You do not get 50% discounted vouchers by taking the practice tests on from the Juniper Networks Certification Program Web site. The only way to earn a 50% discounted voucher is by passing a pre-assessment exam through the Fast Track Program.
Can I earn a discounted voucher for the JNCIS-SP through the Fast Track Program?
No, the Service Provider Track is not included in the Fast Track Program, so you cannot earn a voucher for the JNCIS-SP. However, you can earn discounted vouchers for the JNCIA-Junos, JNCIS-SEC, and JNCIS-ENT.
I tried launching the pre-assessment exam, but it will not launch. What should I do?
Please disable any pop-up blockers you may have set, and attempt to launch the pre-assessment exam again. Once you´ve disabled the pop-up blockers, you should be able to take the pre-assessment exam. If you continue having problems launching the pre-assessment exam, please open a Learning Portal Support Ticket.
Exam Registration
How do I register for a Juniper Networks certification exam at a Pearson VUE Testing Center?
You can register for an exam at Pearson VUE by calling or by registering online. Please visit the Pearson VUE/Juniper Networks Registration page for contact information to call or to register for your exam online.
How do I register for a Juniper Networks JNCP Lab Exam (JNCIE-SP/ENT/SEC)?
You can register for JNCP Lab Exam by accessing the JNCP Lab Exam Scheduling & Lab Exam Voucher Web site.
Discounted Pearson VUE Vouchers
How do I get a discounted voucher towards my exam at Pearson VUE?
- You can get 50% discounted vouchers for the JNCIA-Junos, JNCIS-SEC and JNCIS-ENT from the Fast Track Portal (see the Fast Track Section of this document).
- You can also get 100% discounted vouchers included in your student kit when you attend a number of Junos-based Instructor-led classes. Please access the Vouchers in the Student Kits Web site for complete information.
How do I know when my discounted voucher towards my exam at Pearson VUE expires?
When you receive your discounted voucher, you are provided an expiration date. Expiration dates vary from 90 days to 6 months depending on the program.
How do I apply my discounted voucher towards my exam at Pearson VUE?
Can I schedule my exam for a date after the expiration date of my discounted voucher?
No. You must schedule and take the exam before your voucher expiration date.
Can I purchase Pearson VUE vouchers at a discounted rate?
No. You can purchase Pearson VUE vouchers at full price from Pearson VUE by accessing the Pearson VUE Voucher Store. The cost of Associate-level exams (JNCIA) are $100 USD each; the cost of Specialist-level exams (JNCIS) are $200 USD each, and the cost of Professional-level exams (JNCIP) are $300 USD each.
Certification Study Resources
Is there recommended training for each JNCP certification?
Yes. All JNCP certifications have recommended preparation resources. Any recommended training will be listed with the exam information under each specific certification. To find out the recommended training for a specific certification, access the JNCP Certification Tracks and choose a specific track. You can also find training and study materials for a specific certification on the newly enhanced JNCP Resources Web site. There are also many useful discussions on the Training, Certification and Career J-Net Forum.
Are there any study materials for the Junos JNCIP and JNCIE exams?
Yes. In addition to what is listed on the JNCP Certification Tracks and Resources Web sites, several JNCIEs participated in a JNCP webcast entitled 'How to Prepare for the New Junos JNCIP and JNCIE Exams'. You can access the Webcast J-Net post with the webcast presentation, FAQ and replay information. This is an excellent source when studying for these advanced-level exams.
Is there a Juniper simulator?
Juniper does not have a ‘simulator‘ in the traditional sense. However, Junosphere can provide what you are looking for in the Service Provider Routing and Switching Track. Junosphere is a virtual Junos environment that enables the creation and operation of elements and networks using the Juniper Networks Junos operating system. For detailed information, please access the Junosphere Web site.
What are Juniper Learning Bytes?
Juniper Learning Bytes are short and concise tips and instructions that provide quick answers, clarity, and insight into specific features and functions of Juniper technologies. Designed for immediate impact and taught by subject-matter experts, these bytes will assist you in becoming more proficient in managing your network of Juniper hardware and software. Click here to view all of the Juniper Learning Bytes.
