Typical activities for a Resident Engineer - Design include:
- Troubleshoot the network's design and architecture issues
- Analyze network and device configurations
- Act as customer technical liaison for Juniper Networks technical resources
- Test product features and functionality
- Manage and track open bug reports and critical issues
- Provide informal workshops
- Apply industry-recognized best practices to the design, planning, and implementation of the network
- Apply extensive industry experience to optimize network performance and proactively analyze potential enhancements
- Evaluate technical specifications for interoperability
| Feature | Feature Description | Benefit |
|---|---|---|
| Network troubleshooting and operations support | Assists your operations staff with hands-on technical issues with Juniper Networks products and technologies, as well as other equipment in your network | Minimizes downtime and reduces operational costs to accelerate revenue-generating activity Helps avoid end-user service-level agreement (SLA) penalties |
| Technical liaison offering direct access to Juniper Networks technical expertise | Provides a direct line to Juniper's technical experts, who have the most specialized skills in the industry and are dedicated to supporting your network | Accelerates, extends, and optimizes the value of high-performance networking |
| Testing of Juniper Networks product features, functionality, and interoperability | Ensures that your Juniper Networks products integrate and operate smoothly with equipment from other vendors Helps your organization introduce and use new technologies and features Helps accelerate restoration time and minimize downtime |
Accelerates deployment and availability of new services and applications Speeds rollout of innovative and new ventures |
| Informal technical and product workshops | Provides your staff and business users with informal and onsite training | Accelerates readiness of employees, suppliers, and partners Improves workforce productivity |
| Network optimization and enhancement analysis | Offers knowledge of best practices and proactively prevents issues affecting others Uses knowledge of your network to assist in optimized network design, support, and operation |
Delivers an unbeatable competitive advantage Optimizes the value of high-performance networking to meet the needs of constantly evolving business environments |
Juniper Networks Performance-Enabling Service and Support
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Juniper Networks Resident Engineers are available around the globe.Please contact your local J-Partneror Juniper Networks field sales manager for details.
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