J-Care Essential Services provide rapid response from Juniper engineers and hardware replacement options that let you choose the right timing and resources for your network needs. In addition, you receive access to our award-winning customer support, including can access to our Knowledge Base, software releases, and other technical tools.
Service Specifications
| Core | Core Plus | Next-Day | Next-Day Onsite | Same-Day | Same-Day Onsite | |
|---|---|---|---|---|---|---|
| JTAC Access | • | • | • | • | • | • |
| Software releases | • | • | • | • | • | • |
| Online tools | • | • | • | • | • | • |
| Return-to-factory | • | |||||
| Next-business-day advanced replacement | • | • | ||||
| Same-day advanced replacement | • | • | ||||
| Onsite technician | • | • |
| Feature | Benefit |
|---|---|
| Unlimited technical support | Improves workforce productivity by allowing your operations team to focus on strategic activities |
| Access to all Juniper Networks software releases |
|
| Flexible hardware and onsite support options |
|
| Priority access to highly skilled networking-industry engineers |
|
| Award-winning online support |
|
Juniper Networks Performance-Enabling Service and Support
Download
[ 
290 KB ]
For a J-Care Essential Services estimate or to purchase J-Care Essential Services, contact your regional J-Partner. Prices may vary by location.
Junos-Powered Solutions Fuel the New Network
Our philosophy of a single, open approach means that a Juniper solution can make the network work in amazing new ways.
Junos-Powered Products Are the Building Blocks of the New Network
Juniper Networks routers, switches, and security devices run Junos. Junos runs the new network.
The New Network Starts with a New Philosophy.
Our unique Junos philosophy has led to many industry firsts. Now it drives innovation for our company and our partners, developers, and customers.
