J-Care Efficiency Services increase your operational effectiveness and lowers operational costs by utilizing Juniper’s AIS technology to reduce the time to identify, troubleshoot, and resolve problems. This allows your staff to concentrate on running the business, not fixing the equipment.
- Increase your operational team's effectiveness through self-diagnosis and automated incident reporting to significantly reduce mean-time-to-resolution
- Simplify maintenance efforts, allowing staff to concentrate on higher priority tasks that drive the business
- Lower operational costs with automated management of inventory information, including gathering, formatting, and storing detailed device configuration data
- Improve operational stability and network availability with early identification of incidents that are reported in real time, allowing for preemptive diagnosis and repair
| Feature | Feature Description | Benefit |
|---|---|---|
| Technical Support | Offers access to Juniper Networks technical support engineers, software updates, online tools, and hardware replacement options | Meets the requirements of your network environment with a comprehensive range of post-deployment technical support plans |
| Automated Incident Management | Automatically detects, analyzes, troubleshoots, and reports incidents on specific device events | Allows incidents to be identified and resolved sooner than with traditional technical support reporting methods Requires minimal physical administration |
| Inventory Management Assistance | Automatically collects and records up-to-date device inventory information including device name, software version, platform, serial number, and chassis inventory details for all devices managed by Advanced Insight Manager (AIM2) | Automates time-consuming manual inventory and asset management tasks and increases staff productivity |
| Knowledge Transfer | Provides eLearning courses on product features for troubleshooting | Provides comprehensive training for your staff at their convenience and continues the education process for staff management |
Juniper Networks Performance-Enabling Service and Support
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For a J-Care Essential Services estimate or to purchase J-Care Essential Services, contact your regional J-Partner. Prices may vary by location.
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