J-Care Continuity Services are designed for high-performance organizations whose network uptime and availability are critical to everyday operations. This service uses Juniper Networks innovative automation support techniques to quickly identify and report issues, as well as senior technical support engineers to effectively troubleshoot issues and restore service. Immediate access to Juniper Networks Technical Assistance Center (JTAC) reduces issue resolution time and increases network uptime.
- Ensure operational continuity of your high-performance network through state-of-the-art diagnostic automation techniques and a closer working relationship with Juniper Networks service teams
- Increase productivity of your critical technical staff through automated incident-reporting and inventory management features
- Lower operational costs by automating management of inventory information by gathering, formatting, and storing detailed device configuration data
| Feature | Feature Description | Benefit |
|---|---|---|
| Technical Support | Offers access to Juniper Networks technical support engineers, software updates, online tools, and hardware replacement options | Meets the requirements of your network environment with a comprehensive range of post-deployment technical support plans |
| Automated Incident Management | Automatically detects, analyzes, troubleshoots, and reports incidents on specific device events | Allows incidents to be identified and resolved sooner than with traditional technical support reporting methods Requires minimal physical administration |
| Inventory Management Assistance | Automatically collects and records up-to-date device inventory information including device name, software version, platform, serial number, and chassis inventory details for all devices managed by Advanced Insight Manager (AIM2) | Automates time-consuming manual inventory and asset management tasks and increases staff productivity |
| Knowledge Transfer | Provides eLearning courses on product features for troubleshooting, interactive webcasts with experts, and certification vouchers to improve your team's expertise | Provides comprehensive training for your staff at their convenience and continues the education process for staff management |
| Service Management Desk | Offers a designated team and contact to assist with troubleshooting, escalation management, and account setup | Offers collaboration with a team that knows your account and network infrastructure Ensures that you're represented within Juniper and that your business requirements are met |
| Access to Insight JTAC | Provides direct access 24 hours a day, seven days a week to senior engineers with the highest level of expertise and troubleshooting skills, for priority 1 or priority 2 cases | Results in faster response and resolution as well as reduced mean-time-to-repair |
Juniper Networks Performance-Enabling Service and Support
Download
[ 
290 KB ]
For a J-Care Essential Services estimate or to purchase J-Care Essential Services, contact your regional J-Partner. Prices may vary by location.
Junos-Powered Solutions Fuel the New Network
Our philosophy of a single, open approach means that a Juniper solution can make the network work in amazing new ways.
Junos-Powered Products Are the Building Blocks of the New Network
Juniper Networks routers, switches, and security devices run Junos. Junos runs the new network.
The New Network Starts with a New Philosophy.
Our unique Junos philosophy has led to many industry firsts. Now it drives innovation for our company and our partners, developers, and customers.
