These services enhance the long-term relationship between Juniper and your organization by transforming it into a partnership focused on avoiding incidents and assuring that your network is always at optimum readiness.
| Feature | Feature Description | Benefit |
|---|---|---|
| Technical Support | Offers access to Juniper Networks technical support engineers, software updates, online tools, and hardware replacement options | Meets the requirements of your network environment with a comprehensive range of post-deployment technical support plans |
| Automated Incident Management | Automatically detects, analyzes, troubleshoots, and reports incidents on specific device events | Allows incidents to be identified and resolved sooner than with traditional technical support reporting methods Requires minimal physical administration |
| Inventory Management Assistance | Automatically collects and records up-to-date device inventory information including device name, software version, platform, serial number, and chassis inventory details for all devices managed by Advanced Insight Manager (AIM2) | Automates time-consuming manual inventory and asset management tasks and increases staff productivity |
| Knowledge Transfer | Provides eLearning courses on product features for troubleshooting, interactive webcasts with experts, and certification vouchers to improve your team's expertise | Provides comprehensive training for your staff at their convenience and continues the education process for staff management |
| Premium Service Management Desk | Offers a designated team and contact to assist with all service-related issues, including case status, escalation management, project and logistics scheduling and follow-up, and general reporting on issue trends. | Offers collaboration with a team that knows your account and network infrastructure Ensures that you're represented within Juniper and that your business requirements are met |
| Access to Insight JTAC | Provides direct access 24 hours a day, seven days a week to senior engineers with the highest level of expertise and troubleshooting skills, for priority 1 or priority 2 cases | Results in faster response and resolution as well as reduced mean-time-to-repair |
| Proactive Product Reports | Creates product reports based on your network profile, indicating known product issues relevant to your network devices as well as end-of-life and end-of-support information related to devices on your network | Aids in assessing the risk to your network and allows you to make changes to avoid potential issues or minimize their impact Assists you in planning the evolution of your network infrastructure |
| Advanced Options | Offers additional services tailored to your needs including software recommendations, design reviews, migration support, and many other valuable features. | Maximizes the effectiveness of your relationship with Juniper and minimizes the impact on your budget by offering a variety of advanced options. |
Juniper Networks Performance-Enabling Service and Support
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For a J-Care Essential Services estimate or to purchase J-Care Essential Services, contact your regional J-Partner. Prices may vary by location.
Junos-Powered Solutions Fuel the New Network
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