Service Now

Remote, automated troubleshooting client for Day 1 issue resolution

Service Now is a remote, automated troubleshooting client that enables Juniper to quickly identify a problem in a customer’s network and achieve a 40% increase in Day 1 issue resolution.

    Service Now

    Overview

    Junos Space Service Now simplifies obtaining technical support from Juniper or Juniper partners, and eliminates time-consuming manual operations by using the embedded problem solving expertise of Juniper Networks Technical Assistance Center (JTAC) engineers to automatically detect problem signatures and collect relevant diagnostic information at the time the problem occurs, sometimes before the problem impacts system operations.

    This automated troubleshooting capability accelerates problem resolution by allowing your staff to open cases with JTAC that include all related logs and diagnostics with a single click.

    Streamlined Operations and Reduced Risk via Automation

    Junos Space Service Now reduces the time needed to integrate new Juniper products or releases into the network using customized scripts installed on Junos OS devices to increase self-sufficiency. Troubleshooting expertise is integrated directly into the products, and outage duration is reduced, flattening the “learning curve” for operations personnel when adding new Juniper products to the network.

    Junos Space Service Now is available with all Juniper support contracts, giving you increased uptime, reduced risk, and overall reduction in the OpEx and total cost of ownership.

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    Features

    • Automated fault identification
    • Automated troubleshooting data and log collection
    • Automated configuration collection and ticket generation
    • Fast access to resources detailing the cause, symptoms, and corrective action for detected faults
    • Opens technical support cases "on demand" for all managed devices
    • Automated detection of failures for RMA with ticket creation

    Specs

    Client Browser SupportSupported browsers include Firefox 3.0 and Internet Explorer 7.0 and above.
    VMware RequirementsVMware vSphere 4.0.
    VMware vSphere Enterprise Plus license pack (for vDS enablement)
    VMware vCenter Server
    Juniper Devices SupportedJuniper Space Service Now is supported on a broad variety of Junos platforms, including MX, M, T, TX, EX and SRX Series platforms. For the latest list of supported devices, please refer to the Advanced Insight Scripts (AI-Scripts) Release Notes.
    Junos SupportAll platforms running Junos OS 9.3 or later are supported.
    Junos Space Platform SupportService Now is recommended for use with Junos Space 2.0 and later releases.
    View full spec sheet

    Product Specs

    Service Now
    Client Browser SupportSupported browsers include Firefox 3.0 and Internet Explorer 7.0 and above.
    VMware RequirementsVMware vSphere 4.0.
    VMware vSphere Enterprise Plus license pack (for vDS enablement)
    VMware vCenter Server
    Juniper Devices SupportedJuniper Space Service Now is supported on a broad variety of Junos platforms, including MX, M, T, TX, EX and SRX Series platforms. For the latest list of supported devices, please refer to the Advanced Insight Scripts (AI-Scripts) Release Notes.
    Junos SupportAll platforms running Junos OS 9.3 or later are supported.
    Junos Space Platform SupportService Now is recommended for use with Junos Space 2.0 and later releases.