Press Releases
Juniper Networks Introduces J-Assure Advanced Services for Maximizing High Performance Networks
One of Industry's First Senior-Level Subscription Services Program That Complements Software Releases for Network Optimization
SUNNYVALE, Calif., December 4, 2006 - Juniper Networks, Inc. (Nasdaq: JNPR) today announced J-Assure Advanced Services, a subscription-based comprehensive suite of services aimed at delivering continuous, proactive support to service providers, enterprises and J-Partners. J-Assure tightly couples a subscription services and support model with Juniper's software release model, which provides customers direct access to designated service managers and senior Juniper engineers. This service allows customers to take advantage of new feature releases for Juniper solutions including the branch office, remote access, network access control, data center, and IPTV. As a result, J-Assure customers receive on-going support to allow customers to fine-tune and optimize their networks for the highest level of performance and maximize the value of their hardware purchases.
"We designed J-Assure so that it is structured to grow service deliverables to directly match the support needs of networks globally - ensuring that customers have the most scaleable and resilient infrastructure while maintaining the highest degree of operational excellence," said Brad Kashani, senior vice president of worldwide service for Juniper Networks. "By bringing together one of the industry's first programs that combines subscription services with continuous, senior level support, we ensure J-Assure customers get the most out of their Juniper solutions and new feature releases."
With its service provider and enterprise customers, Juniper experts plan and develop strategies around best practices in preventative and proactive operations for securing any Juniper solution, including branch offices, remote access, network access control and data centers, and for implementing IPTV technologies and more. J-Assure Advanced Services provide a simple engagement model that leverages advanced resources to anticipate potential network problems and address them proactively, thereby minimizing downtime and optimizing performance.
J-Assure Advanced Services are available in four packages, and may include service management, customer-focused technical support and proactive services.
- Prime features service management, which provides a designated advocate within Juniper for account coordination and case escalations.
- Prime Plus offers service providers and large enterprises direct access to a designated team of expert resources 24x7 with extensive knowledge of the customer's specific network and business.
- ProACT combines senior engineers to provide forward-looking services to optimize network performance with service management.
- ProACT Plus is a combination of Prime Plus features and ProACT, which is designed for mission critical networks where the network is the business.
Juniper Networks' partners also have the opportunity to leverage the J-Assure program. J-Partners, whether distributors or VARs, can tie themselves more closely to their customers by offering a more complete support package using J-Assure Advanced Services.
For more information on J-Assure Advanced Services and the various service packages available, please visit http://www.juniper.net/products/services/j-assure.
About Juniper Networks, Inc.
Juniper Networks develops purpose-built, high performance IP platforms that enable customers to support a wide variety of services and applications at scale. Service providers, enterprises, governments and research and education institutions rely on Juniper to deliver a portfolio of proven networking, security and application acceleration solutions that solve highly complex, fast-changing problems in the world's most demanding networks. Additional information can be found at www.juniper.net.
Juniper Networks and the Juniper Networks logo are registered trademarks of Juniper Networks, Inc. in the United States and other countries. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.
