Juniper Care Plus

Juniper Care Plus empowers organisations to meet today's challenges by delivering proactive personalised services designed around maximising application reliability and avoiding incidents.

Technical Services

Juniper Care

Juniper Care Plus

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Juniper Care Plus is an advanced service providing a level of personalization above and beyond what is available in Juniper Care. Juniper Care Plus keeps your network at optimum readiness through high-touch support (Service Manager), direct access to senior engineers, proactive automation tools to help automate and simplify the network (Junos Space Service Insight), and personalized services such as training, network consulting and account management—all mitigating risk for organisations, providing application reliability, reducing the learning curve, and accelerating time to value.

The pre-requisite service product is Juniper Care. Having a Juniper Care contract in place assures that you can take full advantage of all the Juniper Care Plus features, capabilities, and benefits.

Complementary Options include the Resident Engineer, Resident Consultant, and Focused Technical Support.

The Resident Engineer provides troubleshooting and operational assistance and expertise for a constantly growing list of technologies and products.
The Resident Consultant provides highly customised network architecture and design assistance and expertise for a constantly growing list of technologies and products.
The Focused Technical Support engineering team has a deep understanding of your network architecture, design, layout, even the applications that your network runs on.

Juniper Care Plus delivers proactive personalised services designed to maximise application reliability and avoid incidents.

Feature	Feature Description	Benefit
Service Manager	Single point of contact for all service related activities. Manages the delivery of all entitled services in Juniper Care Plus.	Efficient resolution of service issues. Ensures that you are represented within Juniper and that your organisational or IT requirements are met.
Expert to Expert Access	Provides access to a designated team of senior JTAC engineers for all Priority 1 and Priority 2 issues on a 24x7 basis.	Fast resolution of mission critical hardware and software incidents significantly accelerates the mean time to resolution resulting in high network availability.
Junos Space Service Insight	Service Insight is an intelligent application based on Junos Space that delivers proactive reports about Junos devices. The reports are generated by Juniper and automatically sent to you. They include targeted proactive bug notification and on-demand End of Life (EOL), End of Service (EOS), and End of Engineering (EOE) reports.	Easily assess risks to your network and proactively make changes to avoid potential issues or minimise risk impacts. Allows for careful and informed planning of your network infrastructure evolutions. Preempts exposure to known issues, not just by identifying and resolving them, but by empowering organisation's to anticipate problems and take proactive measures to avoid them.
Consulting Credits	Consulting Credits provides you with a fixed number of consulting credits from Juniper Networks expert consultants. You may choose from a menu of prescriptive services comprised of: Configuration Analysis and Change Review Design Change Review Feature Rollout Plan Review Network Change Plan Review Implementation Support Product Issue Impact Review Software Upgrade Recommendation and Review Product Health Check	Matching your network's capability to your organisation's needs and goals results in network optimisation that achieves and accelerates time-to-value. Consulting Services provide you with the expertise necessary to plan your network evolution and ensure the success of network upgrades, conversions and migrations to Junos.
Training Credits	Provides you with access to knowledge transfer activities such as webcasts and a fixed number of Juniper Training Credits (JTCs). Training credits can be applied to all types of training including open enrollment and Instructor-Led Online (ILO) classes, private/onsite training engagements, certification exams, and eLearning at any Juniper Networks Education Centres, or any participating Juniper Networks Authorised Education Centre (JNAEC) worldwide.	Significantly reduces the learning curve and helps organisations keep pace with the rapidly changing technologies. Build and scale technical networking expertise quickly to align with organisational objectives or IT goals.