For customers who have in place Juniper Care or Juniper Care Plus, Juniper Networks Resident Engineers are available for annual onsite engagements and provide highly customized operational assistance to your organization. Bringing the most specialized skills in the industry to your company, the Resident Engineer focuses on all technical aspects of your Juniper Networks products. Because they work daily alongside your staff at your location, Resident Engineers become intimately familiar with your unique processes and requirements, your network's specific configurations and challenges, and your staff's strengths and limitations. Thus, your Resident Engineer can help you avoid many network issues before they arise—and is fully prepared to help resolve issues quickly when they do occur. The Resident Engineer also assists with deployment of Juniper Networks equipment, post cutover activities, and day-to-day operations for larger networks.
The Resident Engineer can help you avoid many network issues before they arise and is fully prepared to help resolve issues quickly when they do occur.
| Feature | Feature Description | Benefit |
|---|---|---|
| Network troubleshooting and operations support | Assists your operations staff with hands-on technical issues with Juniper Networks products and technologies, as well as other equipment in your network | Minimizes downtime and reduces operational costs to accelerate revenue generating activities Helps avoid end user service-level agreement (SLA) penalties |
| Inventory tracking and management support | Assists your operations staff with tracking and managing the network equipment inventory | Ensures consistent and accurate knowledge of all network assets and their locations Provides quality data to ensure accurate and timely change management |
| Testing of Juniper Networks product features, functionality, and interoperability | Ensures that your Juniper Networks products integrate and operate smoothly with equipment from other vendors. Helps your organization introduce and take advantage of new technologies and features. Helps accelerate restoration time and minimize downtime. |
Accelerates deployment and availability of new services and applications Speeds rollout of innovative and new ventures |
| Informal technical and product workshops | Provides your staff and business users with informal and onsite transfer of information | Accelerates readiness of employees, suppliers, and partners Improves workforce productivity |
| Developing standard network operation and equipment operating procedures | Applies a full understanding of best practices derived from customer experiences to prevent issues from arising. Uses knowledge of your network to help develop and implement standard operating procedures and practices |
Delivers unbeatable competitive advantage Optimizes value of high-performance networking to meet constantly evolving business environment |
Performance-Enabling Service and Support
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The Juniper Networks Resident Engineer can be ordered if the Customer has an active Juniper Care or Juniper Care Plus support contract. A statement of work (SOW) will be established outlining the scope of effort to be performed. The Resident Engineer part number is: PRO-RE-12MNT Resident Engineer 12 Months.
