Juniper Care combines traditional 24x7 support, E-Support, E-Learning, and ServiceAutomation. More than a simple break-fix service, Juniper Care helps you to meetnetwork demands with technical and operational support designed to keep your networkrunning reliably while protecting your high-performance networking investment.
- Scale your operational team to new heights and leverage multi-layered security features through Service Now management capabilities.
- Increase your operational effectiveness and lower operational expenses by using Service Now to reduce the time necessary for problem identification, troubleshooting and communication with Juniper Networks technical support.
- Dramatically simplify operational processes through self-diagnosis and automated incident reporting to significantly reduce mean-time-to-resolution (MTTR); increase uptime, allowing staff to concentrate on higher priority tasks that drive the business.
- Increase operational efficiency by automating detailed inventory management.
- Improve operational stability with early identification of incidents that are reported in real-time, allowing for preemptive diagnosis and repair, increasing the availability of your network.
| Juniper Care Entitlements | Core | Core Plus | Next-Day Ship | Next-Day Delivery | Next-Day Onsite | Same-Day | Same-Day Onsite |
|---|---|---|---|---|---|---|---|
| Unlimited JTAC 24X7 | X | X | X | X | X | X | X |
| Software Releases | X | X | X | X | X | X | X |
| CSC Online E-Support | X | X | X | X | X | X | X |
| Junos Space Service Now | X | X | X | X | X | X | X |
| E-Learning | X | X | X | X | X | X | X |
| Return-to-Factory | X | ||||||
| Next-Business-Day Advanced Replacement Parts Shipment | X | ||||||
| Next-Business-Day Advanced Replacement Parts Delivery | X | X | |||||
| Same-Day Advanced Replacement Delivery | X | X | |||||
| Onsite Technician | X | X |
Complementary Options include the Resident Engineer and Resident Consultant.
- The Resident Engineer provides troubleshooting and operational assistance and expertise for a constantly growing list of technologies and products.
- The Resident Consultant provides highly customized network architecture and design assistance and expertise for a constantly growing list of technologies and products.
Juniper Care keeps your network running reliably while protecting your high-performance networking investment.
| Feature | Feature Description | Benefit |
|---|---|---|
| Technical Support | Gain access to Juniper Networks technical support engineers, software updates, online access to our knowledge base, online tools, and hardware replacement options. Traditional 24x7 support, rated #1 in 2008 and 2009 for Mission Critical Hardware Support by the Technology Services Industry Association (TSIA). Online support that is rated one of the ten best web support sites for an industry unprecedented five consecutive years, according to the Association of Support Professionals (ASP). No other networking company has won more than two consecutive ASP awards. |
Tailor a comprehensive range of post-deployment technical support plans to meet the specific requirements of your network environment. Provides rapid response from Juniper Networks' technical service engineers and hardware replacement options that let you choose the right timing and resources for your network needs. |
| Automated Incident Management | Leverage the capabilities of Service Now technology to automatically detect, analyze, troubleshoot and report incidents on specific device events. | Network intelligence with minimal physical administration and rapid notification of specific network incidents reported in real-time, allows incidents to be identified and resolved sooner than with traditional technical support reporting methods. |
| Inventory Management Assistance | Automatically collect and record the most up-to-date device inventory information including device name, software version, platform, serial number, and chassis inventory details for all devices managed by Service Now. | Automate time-consuming, manual inventory, and asset management tasks and increase staff productivity. |
| Knowledge Transfer | Access a series of eLearning courses on product troubleshooting features. | Provide comprehensive training for your staff at their convenience and continue the education process for staff management. |
Performance-Enabling Service and Support
Download
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JTAC User Guide [ 462 KB]
- Product Warranty
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Junos Space Service Now [ 688 KB]
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End-User Service Agreement [ 111 KB]
Juniper Care is available globally. For details, please contact your local Juniper Partner or Juniper Networks field sales manager.
