Troubleshooting

To troubleshoot SDX problems on the router:

1. Check the log files for the SAE and the log files generated by the SDX client on the JUNOSe router.

• If the log files indicate a problem with specific interfaces on the router, check the configuration of the associated policies in the SDX software, and fix any errors.
• If the log files indicate a problem with a specific service or its associated policy rules, check the configuration of the service or policies in the SDX software, and fix any errors.
• If the log files indicate only that the SDX client is not responding, check that the values in the SAE configuration match the values in the SDX client configuration on the router.

2. Restart the SDX client on the JUNOSe router.

When you restart the SDX client, the SDX client removes all policies that were installed by the SDX software and reports all interfaces again.

 NOTE: DHCP addresses that were managed are not reported again, so we recommend that you do not restart the SDX client if you are managing DHCP sessions.



 

To restart the SDX client, enter the following commands:

host1:<vrName>(config)#no sscc enable

host1:<vrName>(config)#sscc enable

If restarting the SDX client does not resolve the problem, you should rebuild the router configuration and restart the client.