Portals for Managing Subscribers' VTA Accounts

We provide sample portals for managing subscribers' VTA accounts. You can use these portals for demonstrating and testing the VTAs. In a production environment, you must integrate your customer interface with these portals. For information about this topic, contact Juniper Networks Professional Services.

The portals are installed when you install the VTA application. Each VTA has two portals: one that the administrator can use to manage subscribers' information, and another that subscribers can use to manage their own information.

Administrator's Portal for a Quota VTA

Through the administrator's portal, you can view and manage subscribers' accounts.

Accessing the Administrator's Portal

To access the sample administrator's portal:

1. Enter the following URL in your Web browser.

http://<host>:<port>/quotaCustCare/admin.jsp

• <host> is the IP address or name of the host on which you installed the VTA.
• <port> is the HTTP port for the J2EE application server.

2. When prompted, enter the username and password you configured for the J2EE application server (see Configuring the J2EE Application Server).
   

   NOTE: If you are using JBoss and ran the configuration script, the script creates the username admin and the password secret for demonstration purposes.

   
   

The administrator's portal appears.

Viewing Subscribers' Accounts

To view a subscriber's account:

1. On the administrator's portal, click Manage a Customer.
2. In the field called Customer login ID, enter the subscriber's login ID.
3. Click Manage Customer.

The subscriber's portal appears. For information about using the subscriber's portal, see Subscriber's Portal for a Quota VTA.

Replenishing Periodic Accounts

To replenish subscribers' periodic accounts:

1. On the administrator's portal, scroll to the area called Top-up Periodic Accounts.
2. In the field called Increase periodic account balance to, enter the value to which the customer's account should be replenished.
3. In the field called For customers with login IDs, enter the login IDs of the subscribers whose accounts you wish to replenish.

• To specify one or more particular subscribers, enter each subscriber login ID, and press <Enter>.
• To specify all subscribers, enter *.

4. (Optional) In the field called Optional description, enter a summary of your action, which will appear in the subscribers' accounts.
5. Click Top-up.

Deleting Information from the VTA's Database

To delete information about subscriber accounts, account transactions, and session histories:

1. On the Web page, scroll to the area called Purge Database.
2. In the field called Purge date, enter the date before which all data should be deleted from the database.
3. Click Purge.

Subscriber's Portal for a Quota VTA

The Quota VTA automatically creates an account with zero balance and inactive status the first time that the subscriber logs in. Typically, you direct subscribers to the subscriber's portal when they log in for the first time. The subscriber can choose to activate the periodic account, choose to buy bandwidth, or elect both of these choices. Subscribers will be billed according to the choices they make. When the administrator replenishes the periodic accounts, the subscriber will receive a new quota of bandwidth and will be billed for that quota.

Subscribers can deactivate their periodic accounts. Subscribers who do so can use the balance of their periodic quotas before you replenish periodic accounts. At this time, inactive accounts expire, and their balances are set to zero. Subscribers can reactivate their accounts at any time and will be billed for the new periodic quota.

Through the subscriber's portal, you can view information about accounts and purchase bandwidth.

Accessing the Subscriber's Portal

To access the sample subscriber's portal, enter the following URL in your Web browser:

http://<host>:<port>/quotaCustCare/custcare.jsp

• <host> is the IP address or name of the host on which you installed the VTA.
• <port> is the HTTP port for the J2EE application server.

The subscriber's portal appears.

Viewing Information About the Account

To view account balances, account history, or current sessions, click the appropriate button in the navigation area of the subscriber's portal. The corresponding Web page appears.

Purchasing a Periodic Account

To purchase an account that your service provider replenishes periodically:

1. In the navigation pane, click Buy Bandwidth.
2. Navigate to the area called PeriodicQuota Account.
3. Click Activate.

Suspending a Periodic Account

To suspend an account that your service provider replenishes periodically:

1. In the navigation pane, click Buy Bandwidth.
2. Navigate to the area called PeriodicQuota Account.
3. Click Deactivate.

Purchasing Extra Bandwidth

To purchase extra bandwidth:

1. In the navigation pane, click Buy Bandwidth.
2. Navigate to the area called BoughtQuota Account.
3. Select the option you want to purchase.
4. Click Buy.

If this is the first time you have purchased extra bandwidth, your bought account will be activated. The bandwidth you purchased will be added to your bought account.

Administrator's Portal for a Threshold VTA

Through the administrator's portal, you can view and manage subscribers' accounts.

Accessing the Administrator's Portal

To access the sample administrator's portal at the following URL:

1. Enter the following URL in your Web browser:

http://<host>:<port>/thresholdCustCare/admin.jsp

• <host> is the IP address or name of the host on which you installed the VTA.
• <port> is the HTTP port for the J2EE application server.

2. Enter the username and password you configured for the J2EE application server (see Configuring the J2EE Application Server).

The administrator's portal appears.

Viewing Subscribers' VTA Sessions

To view a subscriber's VTA sessions:

1. In the administrator's portal, in the field called Customer login ID, enter the subscriber's login ID.
2. Click Manage Customer.

The subscriber's portal appears. For information about using the subscriber's portal, see Subscriber's Portal for a Threshold VTA.

Deleting Information from the VTA's Database

To delete information about VTA sessions:

1. In the administrator's portal, scroll to the area called Purge Database.
2. In the field called Purge date, enter the date before which all data should be deleted from the database.
3. Click Purge.

Subscriber's Portal for a Threshold VTA

Through the subscriber's portal, you can view a history of VTA sessions and the rules that determine access speeds.

Accessing the Subscriber's Portal

To access the sample subscriber's portal, enter the following URL in your Web browser:

http://<host>:<port>/thresholdCustCare/custcare.jsp

• <host> is the IP address or name of the host on which you installed the VTA.
• <port> is the HTTP port for the J2EE application server.

The subscriber's portal appears.

Viewing VTA Sessions

To view information about the VTA sessions, click Status in the navigation pane. The portal displays a history of the Internet access and the volume of data transferred.

Viewing Rules That Determine Access Speeds

To view information about the service provider's rules for setting access speeds, click Usage Rules in the navigation pane. The portal displays information about how the service provider determines Internet access speeds based on the volume of data transferred.