Troubleshooting

If any of the following conditions appear, try the suggested workaround(s).

• The default port for Java RMI (Remote Method Invocation) is 1099. If this port is in use, Polling Service and ConfigSync Service do not run correctly and an error message appears.

Workaround - Go to the NMC-RX Resource Configurator and click the Polling Service tab. Change the RMI Registry Port from 1099 to another number (for example, try 1300). Now, click the ConfigSync Service tab and change the RMI Registry Port from 1099.

• There are two causes that prevent WebHelp from starting on Solaris:

You have not defined the Netscape path in the PATH variable. This results in an error message being displayed in the NMC-RX window.

Workaround - Define the Netscape path.

• You may not have permission to connect to the X server. This prevents Netscape from being started. When this happens, no error message is generated and you may think that the online help does not work properly.

Workaround - Enter the command xhost < hostname > in a term window. Doing this disables the X server security and allows the Netscape browser to be displayed.

• If your desktop shortcuts do not display the correct icon, use the following workaround.

Workaround

1. Right click your desktop, and choose Properties.
2. In the Display Properties control panel, select the Appearance tab.
3. Under the Item option, select Icon and change the icon's size from 32 to 31.
4. Click Apply, and click OK.
5. Repeat steps a-d, and return the icon's size to 32 (step c).