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Viewing Proactive Case Manager

You can view Proactive Case Manager cases at a glance from My AIM Home or from the Proactive Case Manager user interface.

The Proactive Case Manager table is blank unless you have submitted proactive cases. Proactive case in bold indicates that a new case has been submitted, assigned, or flagged to you since the last time you were logged into AIM.

To view Proactive Case Manager, do one of the following:

Log in to Advanced Insight Manager. My AIM Home page appears. If you have submitted proactive cases, you will see them in the Proactive Cases table.
Select Proactive Case Manager in the AIM navigation area. The Proactive Case Manager table appears.

For details about the information in the Proactive Case Manager table, see Proactive Case Manager Table Description.

Proactive Case Manager Table Description

Proactive Case Manager Table Button and Item Description

Table 84 describes the Proactive Case Manager table command buttons.

Table 84: Proactive Case Manager Table Item Descriptions

Button/Item Name	Description	Privileges	Enabled/ Disabled	Results
Submit Proactive Case	Initiates the submission of a Proactive Case	Submit Case	Enabled if user has privilege	Displays the Create Proactive Case page.
Clear Flag	Removes the flag to a user from the selected cases	None	Enabled when one or more items in the table are selected	The flag for all of the selected items in the table are removed.
Delete	Marks any of the selected cases in the table as inactive	Delete	Enabled when one or more items in the table are selected	Deletes the proactive case and removes it from the table.
Organization drop-down list box	Lists the organizations to which the current user has access	None	Always enabled	Filters the cases displayed in the table to show only those associated with the specified organization.

Proactive Case Manager Table Column Description

Table 85 describes the columns in the Proactive Case Manager table.

Table 85: Proactive Case Manager Table Column Descriptions

Column	Description	Privilege Required to Modify	Range/Length	Default
Case Type	The type of case selected from the Select Type drop-down list. Table 84 describes the available case types.	Set by user	N/A	N/A
Organization	The organization from which the case was created.	Not allowed to modify	N/A	Set by the user that created the case
Synopsis	Textual description of the proactive case. This field is a link and can be used to navigate to the detail screen of the proactive case.	Not allowed to modify	N/A	Set by the user that created the case
Software Version	Software version running on specified device.	Not allowed to modify	N/A	Set by the user that created the case
Issued	Date and time that the case was created.	Not allowed to modify	Date and time: YYYY-MM-DD 24-hour time	N/A
Due Date	The date by which the customer needs a response from JSS.	Not allowed to modify	N/A	Set by the user that created the case
Owner	The user who opened the proactive case.	Not allowed to modify	Owner—Any valid AIM login username. Status: Assigned In progress Completed	User who created the case (Assigned)
Status/Case ID	The JSS status of this proactive case. After the case has been created, the case ID appears. The case ID is assigned by JSS for the proactive case. This field is a link used to navigate to the JSS Case Management page	Not allowed to modify	Status: Submitted Created Updated	Empty until case has been created/submitted
Flag	Indicates if this entry has been flagged to the user for inspection. A flag appears in the Flag column of the Proactive Case Manager table.	Not allowed to modify. You can remove a flag using the Clear Flag action.	N/A	None

Proactive Case Type Descriptions

Table 86 describes the proactive case types.

Table 86: Proactive Case Types and Descriptions

Case Type	Description
Configuration Analysis and Change Review	Juniper Networks engineers review and analyze the configuration based on the customer’s specified overall requirements to determine whether the current configuration is consistent with best practices for configuring and deploying a specific Juniper Networks product.
Customized Product Issue Report	Juniper Networks provides up to four reports each year about software and hardware defects found in the field that match the customer’s deployed network profile.
Design Review	Juniper Networks engineers review the customer’s network design, discuss high-level design goals and detailed design plan, assess the design, and analyze benefits and possible areas of improvement.
EOS/EOL/EOE Report	Juniper Networks provides one End-of-Life, End-of-Support, or End-of-Engineering report specific to customer’s deployed Juniper Networks products based on the inventory data provided by the customer or collected through the AI-Script and AIM processes. The report typically includes device, announcement details, most recent software engineering support, most recent hardware engineering support, and replacement product information.
Feature Rollout Plan Review	Juniper Networks engineers review the customer’s feature rollout plan, discuss the details of the plan, identify the impact and risks to help minimize service disruption.
Migration and Implementation Review	Juniper Networks engineers review the customer’s network change methods and procedures and your acceptance test plan to identify areas of improvement.
Migration Implementation Support	Juniper Networks engineers are available during the network change implementation process to assist the customer with any questions, concerns, or problems during the migration.
Product Impact Issue Review	Juniper Networks engineers evaluate the defects that match the customer’s deployed network profile and provide assessment and recommendations regarding the potential network impact and risk based on the customer’s specific business and networking needs.
Software Upgrade Recommendation and Review	Juniper Networks engineers review and assess current software, hardware, and feature requirements provided by you, assess your software upgrade risk, analyze potential impact on your network, and recommend a target software release that can best meet your requirements.

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