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Note: Creating a proactive case from an end-customer AIM is not yet supported. |
This chapter describes how to use Proactive Case Manager, an Advanced Insight Manager (AIM) application, used to submit a case to Juniper Support Systems (JSS). You use Proactive Case Manager to request upgrade information for upgrading one or more Juniper Networks devices to a specified software release, or to obtain other network services provided by JSS. JSS personnel analyze proactive cases and provide recommended feedback.
Proactive Case Manager requires appropriate licensing.
You can view Proactive Case Manager cases at a glance from My AIM Home or directly from the Proactive Case Manager user interface.
Proactive Case Manager lists all proactive cases for an organization. You must have access to the organization associated with the case. Access is determined by the user group you belong to and the device group associated to the user group.
The Juniper Networks partner is responsible for alerting end customers to the results of proactive cases.
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Note: Creating a proactive case from an end-customer AIM is not yet supported. |
This chapter includes the following information:
