AIM Usability Enhancements

The following revisions have been made to the AIM user interface:

• Reaction Policies Page—You can create reaction policies, all attributes, and edit them from a single page instead of a 3-page wizard. Different filters are dynamically available for incident trigger and intelligence trigger types.
• Show/Hide Statistics Dashboard in Incident Manager and Intelligence Manager—You can hide the statistics dashboard on both the Incident Manager and Intelligence Updates to conserve page real estate. You can toggle the statistics dashboard by clicking Show/Hide Statistics. The Filter by and Organizations drop-down list box names have changed to Show.
• Two Incident Manager Tabs: Incidents and Technical Support Cases—The Incidents tab displays all incidents that have been collected from devices. The new Technical Support Cases tab displays all open JSS cases for all site IDs for an AIM installation. The Technical Support Cases tab is available for AIM Direct-Customer (Standard) and Partner Controller modes. A Refresh button updates retrieves the current open cases.
• My AIM Home User Access Status Message—A system messages notifies an AIM user when they log in on the My AIM Home page if they have been removed from any user group. When a user is removed from an AIM user group, they no longer have access to any incidents, intelligence updates or proactive cases associated with that user group.
• Save Changes On Incident Manager Case Submittal—Any changes made when you submit a case on the Incident Details page will first be saved before the case is sent to JSS for resolution. The Priority, E-Mail List, Owner, and Owner Status fields will be saved.
• Auto-Save During the Creation and Modification of AIM Items—AIM automatically saves a draft every 30 seconds when you create an organization, device groups, reaction policies, and proactive cases. This action lets you navigate away from an item creation without losing any of the attributes. To return to an item in creation, click Drafts in the AIM navigation area. Clicking the draft item name displays the items detail page. When you save the item, it becomes active in AIM and is removed from Drafts. AIM automatically saves when you modify intelligence updates and proactive cases. When the item is modified, the Save Changes button is enabled. If after 30 seconds changes have not been saved by the user, AIM saves the item and the Save Changes button is disabled.
• Device Aware Support General Setting—Enabling device aware support causes intelligence JMBs to flow through AIM to JSS filtered to the Information JMB Configuration Filter Level option selected. Disabling device aware support allows intelligence JMBs to flow based on the whether the AIM Pro functionality exists. JSS accepts intelligence JMBs regardless of whether AIM Base or Pro is enabled. Systems that send information JMBs continue to be counted against the License Management System device counts at AIM installation.