[ Contents] [ Prev] [ Next] [ Report an Error]

Advanced Insight Solutions Overview

Juniper Networks Advanced Insight Solutions (AIS) provides reactive (incident-driven) and proactive (intelligence-driven) services for Juniper Networks devices. AIS is available when you purchase one of the top three levels J-Care Support Services to support and maintain devices on the network. See Table 4.

Table 4: J-Care Technical Services and AIS Functionality

J-Care Technical Service	AIS Features/Components
J-Care Essentials	N/A
J-Care Efficiency	AI-Scripts, AIM Case Submission, AIM Reports, AIM Inventory Management
J-Care Continuity	AI-Scripts, AIM Case Submission, AIM Reports, AIM Inventory Management, JSS (Insight JTAC)
J-Care Agility	AI-Scripts, AIM Case Submission, AIM Reports, AIM Inventory Management, JSS (Insight JTAC), AIM Proactive Product Reports (Intelligence)

AIS consists of three major elements:

AI-Scripts run on devices to automatically detect incidents and intelligence information and sends data in Juniper Message Bundles (JMBs) to archive locations.
Advanced Insight Manager (AIM) collects incident and intelligence data from archive locations and displays it so you can resolve incidents and receive proactive intelligence information to prevent incidents from reoccurring.
Juniper Support Systems (JSS) resolve incidents and provides preventive intelligence information that is displayed for the user in AIM.

For more overview information about AIS, see the “Advanced Insight Solutions Overview” chapter in the User Guide.

[ Contents] [ Prev] [ Next] [ Report an Error]