Advanced Insight Solutions 1.2 User Guide Techpubs Home Report an Error Collapse TOC List of Figures List of Tables Index Entire manual as PDF		About This Guide Objectives Audience Supported Routing Platforms Documentation Conventions List of Technical Publications Obtaining Documentation Documentation Feedback Requesting Technical Support Advanced Insight Solutions Overview AIS Key Benefits AIS Key Features AIS Major Elements AI-Scripts Advanced Insight Manager (AIM) Application Juniper Data Collector JSS Juniper Networks J-Care Technical Services and AIS Functionality AIM Customer/Partner Engagement Models Direct-Customer AIS Engagement Model Partner-Deployed AIS Engagement Model Partner End-Customer Deployed AIS Engagement Model JUNOScope 9.0 or Later Software Script Management AIS Workflows Incident-Driven Analysis Workflow Intelligence-Driven Analysis Workflow AIS Quick Setup Checklist Before You Begin AIS Administrator/User Roles (Optional) JUNOScope Software Administrator AIS Administrator AIM Administrator AIM User AIS Design and Planning Checklist AIS Setup Checklist Installing and Setting Up JUNOScope Software for AIS Installing the JUNOScope Software Connecting to the JUNOScope Software Logging In to the JUNOScope Software Adding an AIM User with Read-Write Privileges Set Up an Authorization Method Set Up an Access Method Adding Devices Installing Advanced Insight Manager AIM System Requirements Sun Solaris Server System Minimum Requirements Red Hat Linux Server System Minimum Requirements AIM Application Client Workstation Requirements Information Requested During AIM Installation DNS Access Install ID and Licensing Downloading the AIM Application Running the AIM Application Installer Running the Graphical Installer Running the Console Installer Configuring the ai_manager.rc file to Receive E-mail from AIM Starting and Stopping AIM Application Services Starting All Services Simultaneously Starting Each Service Individually Stopping All Services Simultaneously Stopping Each Service Individually Using AIM Application Services Scripts mysql Command Usage jboss Command usage aimService Command Usage aimJDCService Command Usage allservices Command Usage Connecting to AIM and Logging In Connecting to the AIM Application Logging In to the AIM Application Changing the AIM Administrator Password Uninstalling the AIM Application AIM Application Installation Directory Structure Understanding the Juniper Data Collector How the Juniper Data Collector Operates Creating a Directives Group Installing and Understanding AI-Scripts AI-Scripts Overview What AI-Scripts Do AI-Scripts Modes Events Detected by AI-Scripts JMB Contents AI-Scripts Tools Event Policies Operation (Op) Scripts JUNOScript Stylesheet Language Alternative Syntax AI-Scripts Process Flow Installing AI-Scripts Packages AI-Scripts System Requirements Downloading AI-Scripts Install Packages and Release Notes AI-Scripts Install Package Versioning AI-Script Install Locations on Devices Automatically Installing AI-Script Bundles Manually Configuring and Installing AI-Scripts on Devices Working With AI-Scripts Installing an AI-Script Package Deleting an AI-Script Package Rolling Back an AI-Script Package Not Saving Copies of AI-Scripts Package Files During Installation Removing AI-Script Packages After Installation Activating Advanced Insight Solutions Activating AIS for the Direct Customer (Standard) and Partner Controller Engagement Models Activating AIS for the End-User Engagement Model AIS Partner Controller Responsibilities AIS End-User Responsibilities Configuring AIM General Settings Configuring General Settings AIM General Settings Page Description JMB Send Only Configuration Indexes Filter Example Configuring JUNOScope Settings JUNOScope Settings Table Description Devices Managed by JUNOScope Table Description Configuring Script Bundle Settings Script Bundles Table Description Using AIM License Management J-Care Technical Services Required for AIS AIM Licensing Using AIM License Management Using the AIM Licensing Page License Management Page Element Descriptions Managing Device Capacity Licenses Capacity Licenses Table Column Descriptions AIM Device Capacity Licenses Messages Managing J-Care Technical Services Service Licenses Table Column Descriptions Service License Messages Configuring AIM Organizations and Device Groups Organization Prerequisites Organization Configuration Sequence Adding Organization Credentials Organization Credentials Page Description Creating Device Groups Creating a Device Group Creating a Directives Group Before You Begin Creating a Directives Group and Adding Devices Directives Group Page Description Create Device and Add to Directives Group Page Button Descriptions Ensuring NETCONF Over SSH Is Enabled Enabling NETCONF Over SSH Creating a Proxy Device Group and Adding Devices Device Group Page Description Proxy Device Group Page Description Configuring Archive Locations Archive Locations Table Description Associating Devices to a Device Group Devices Table Description Associate Devices Table Description Associating User Groups to Device Groups Associate User Groups Table Description Associating Registered Alerts to an Organization Alert Registration Table Description Alerts and Information Message Flow Passing to the End User Partner Controller Alert and Informational Messages Passing to the End User End User Using the Organizations Table Organization Table Description Viewing Organization Details Configuring Trap Destinations Adding a New Trap Destination Trap Destinations Table Field Descriptions Deleting a Trap Destination Setting Up AIM Users Default AIM User Account Understanding AIM Ownership AIM User Privileges Adding a AIM User Add New User Page/Edit User Page Description Editing a User Using the User Table Users Table Description Deleting a User Setting Up AIM User Groups Creating a New User Group User Group Page Description User Group Table Elements Descriptions Associate Device Groups Table Element Descriptions Deleting a User Group Using My AIM Home Viewing My AIM Home Populating the Incidents Table Populating the Intelligence Messages Table Populating the Proactive Cases Table Populating the Reaction Policies Table Using the Welcome Notification Area Using AIM Tables Using the Table Selection, Sort, and Display Icons Using the Multiple Column Sort Area Navigating in AIM Tables Using the Incidents Table Using the Intelligence Messages Table Using the Proactive Case Table Using the Reaction Policies Table Using the AIM Drafts Folder Viewing Objects in the Drafts Folder Deleting Objects in the Drafts Folder Using AIM Incident Manager Incident Data Flow for Partner and End-User Engagement Model Incident Flow at the End User Site Incident Flow at the Partner Site Using the Incident Manager Tab Incident Manager Page Descriptions Filter By and Filter On Drop-Down List Box Description Statistics Dashboard Description Incident Manager Table Button Descriptions Incident Manager Table Column Descriptions Filtering Incident Manager Table Data Submitting a Case Request Creating a Policy Flagging An Incident to a User Clearing a Flag Viewing Incidents by Organization Viewing Incident Details (Incident for Device) Incident Details (Incident for Device) Page Description Viewing Incident Juniper Message Bundle (JMB) Assigning an Incident Owner Changing Incident Owner Status Deleting an Incident Using the Technical Support Tab Technical Support Tab Buttons Viewing the Technical Support Table Using AIM Intelligence Manager Intelligence Update Partner Controller and End-User Data Flow Intelligence Update Flow at the End User Site Intelligence Update Flow at the Partner Site Viewing Intelligence Updates Intelligence Updates Tab Description View Intelligence Update View by Organization Viewing Intelligence Update Synopsis Information Entry Page Field Descriptions Flagging an Intelligence Update To a User Scanning Intelligence Messages for Impact Scan for Impact Table Description Assigning an Intelligence Update Owner Changing Intelligence Update Owner Status Clearing a Flag Viewing Information JMBs Information JMBs Table Description Viewing Information JMBs by Organization Viewing Information JMB Details Information for Device Field Descriptions Viewing JMB Content Using AIM Inventory Manager Viewing Inventory Manager Inventory Manager Table Descriptions Inventory Manager Table Element Descriptions Inventory Manager Table Column Descriptions Filtering Inventory Data Viewing Device Chassis Detail Exporting Inventory Data in Microsoft Excel Format Exporting Inventory Data in CSV Format Exporting Inventory Data in XML Format Using AIM Proactive Case Manager Viewing Proactive Case Manager Proactive Case Manager Table Description Proactive Case Manager Table Button and Item Description Proactive Case Manager Table Description Submitting a Proactive Case Create Proactive Case Page Description Create Proactive Case Page Button Description Create Proactive Case Page Field Descriptions Create Proactive Case - Specify Platforms Table Descriptions Create Proactive Case - Specify Platforms Command Button Table Descriptions Create Proactive Case - Specify Platforms Table Description Viewing Proactive Case Details Proactive Case Detail Description Proactive Case Detail Command Button Description Proactive Case Detail Field Descriptions Assigning a Proactive Case Owner and Changing Status Flagging a Proactive Case to a User Clearing a Proactive Case Flag Deleting a Proactive Case Creating Reaction Policies Creating a Reaction Policy Create Reaction Policy Page Descriptions Actions for Creating a Reaction Policy Parameters for Creating a Reaction Policy Intelligence Trigger Type Reaction Policy Filter Parameters Reaction Policies Table Description Reaction Policies Table Command Button Descriptions Reaction Policies Table Column Descriptions Editing a Reaction Policy Enabling a Reaction Policy Disabling a Reaction Policy Deleting a Reaction Policy Interpreting Advanced Insight Manager Logs AIM Install Log AIM Messages Exchange Log AIM Policy Log AIM JMB Log Juniper Data Collector Log Advanced Insight Manager Management Information Base (MIB) AIM MIB Contents Supported SNMP Traps Index Index