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Viewing Proactive Case Details

To view proactive case details, follow these steps:

Use the Proactive Case Manager table in My AIM Home or select Proactive Case Mgr in the AIM navigation area. The Proactive Case Manager table appears.
In the Proactive Case Manager table, click the Synopsis link for a case. The Proactive Case page appears.

From the Proactive Case page, you can:
- Flag a proactive case to a user; see Flagging a Proactive Case to a User.
- Assign a proactive case owner; see Assigning a Proactive Case Owner and Changing Status.
- Change the proactive case owner status; see Assigning a Proactive Case Owner and Changing Status.
If you assign a proactive case owner or change the case status, click Save Changes.

For more information about using the Proactive Case details page; see Proactive Case Detail Description.

Proactive Case Detail Description

Proactive Case Detail Command Button Description

Table 89 describes the Create Proactive Case page command buttons.

Table 89: Proactive Case Detail Page Command Buttons

Button Name	Description	Privileges	Enabled/ Disabled	Results
Save Changes	Saves the changes you made in the Proactive Case details page	None	Enabled if the user is the owner of the case or if user has ownership privilege Level II or Level III	Changes to the modifiable attributes are saved.
Flag to Users	Lets you select which AIM users to alert about the proactive case	None	Always enabled	Goes to the Flag to User page. See Assigning a Proactive Case Owner and Changing Status.

Proactive Case Detail Field Descriptions

Table 90 describes the Create Proactive Case page fields.

Table 90: Proactive Case Detail Field Descriptions

Name	Description	Privileges	Range/ Length	Default
Type	Type of proactive case (for example, Software Upgrade Assessment is supported in this release.	Not allowed to modify	N/A	Software Upgrade Assessment
Organization	Organization from which the case was created.	Not allowed to modify	N/A	Set by the user that created the case
Status	The JSS case status of this proactive case.	Not allowed to modify	Submitted, Created, Updated	Submitted
Case ID	The case ID generated and used by JSS for the proactive case. This field is a link and can be used to navigate into the Juniper Networks Case Management application.	Not allowed to modify	N/A	Empty until the case is created.
Synopsis	Text description of the proactive case.	Not allowed to modify	N/A	Set by the user that created the case
Due Date	Date by which the customer must receive a response from JSS.	Not allowed to modify	Blank or Valid Date	Set by the user that created the case
Platforms	Device platforms specified to be upgraded	Not allowed to modify	N/A	Set by the user that created the case
Devices Impacted	Comma-separated list of devices that are to be upgraded in the specified organization, which the current user has access to.	Not allowed to modify	N/A	N/A
Release	Software release specified when the case is created (for example, 9.1).	Not allowed to modify	N/A	Set by the user that created the case.
Version	Software version specified when the case is created (for example, R1).	Not allowed to modify	N/A	Set by the user that created the case.
Problem Description	The “AIM Generated” section is generated when the case is created by the application. This section lists the platforms specified, the release to which to upgrade, and the devices impacted with their current software versions. The “Customer Specified” paragraph is the comments or questions the user wanted to convey to the JSS engineer specified during creation of the case.	Not allowed to modify	N/A	Set by the user that created the case.
Email List	List of e-mail addresses, separated by commas, to be sent when the case is submitted to JSS.	Not allowed to modify	65535 characters	Set by the user that created the case
Issued	The date and time that the case was created.	Not allowed to modify	Date and time: YYYY-MMDD 24-hour time	N/A
Owner	This drop-down list box lists the available AIM users that can be assigned ownership for this proactive case. To change the owner, select a different one in the drop-down list.	User with correct ownership privilege.	Users that have access to this case.	User that created the case
Owner Status	This drop-down list box lists the available status options for the owner.	Only current owner can modify	Assigned In Progress Completed	Assigned
Flagged to Users	List of users to which this case has been flagged or alerted	No privilege required	N/A	Blank

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