To submit a proactive case to JSS, follow these steps:
Select Proactive Case Manager in the AIM navigation
area. The Proactive Case Manager table appears.
On the Proactive Case Management table, click Submit
Proactive Case. The Create Proactive Case page appears.
Provide the necessary information to submit a case to JSS. For
more information about the information to provide, see Create Proactive Case Page Description.
Click Next Step. The Create Proactive Case - Specify
Platforms page appears.
This
table only displays devices associated to the organization selected
on the Create Proactive Case page.
Table 47 describes the Create Proactive Case page command buttons.
Table 85: Create Proactive Case Page Command Buttons
Button Name
Description
Privileges
Enabled/ Disabled
Results
Cancel
Cancels case submission
Submit Case
Enabled if user has privilege
Navigates back to the Proactive Case Manager page (where Submit
Proactive Case was selected).
Next Step
Saves initial parameter values specified
Submit Case
Enabled if user has privilege
Goes to the Create Proactive Case - Specify Platforms page to
select the devices to include in the proactive case.
Create Proactive Case Page Field Descriptions
Table 86 describes
the Create Proactive Case page fields.
Table 86: Create Proactive
Case Page Field Descriptions
Name
Description
Privileges
Range/ Length
Default
Type
Type of Proactive Case. Maps to Issue Sub Type in Case
Manager.
Not allowed to modify
N/A
Software Upgrade Assessment
Organization drop-down list box
The component containing the organizations to which the current
user has access.
Maps to Choose a Site in Case Manager.
Submit Case
N/A
Blank
Synopsis
Textual description of the proactive case.
Maps to the Synopsis on the Case Manager page.
Submit Case
200 characters
Blank
Due Date
Date by which the customer needs JSS to respond.
Submit Case
Blank or Valid Date
Blank
Release
Software release the customer wants to find out if the specified
platform is compatible with so that the devices of that platform can
be upgraded.
Maps to Release on the Case Manager page.
Submit Case
Valid release format (for example, 9.1)
Blank
Version
Software version the customer wants to find out if the specified
platform is compatible with so that the devices of that platform can
be upgraded. Maps to Version on the Case Manager page.
Submit Case
Valid release format (for example R1)
Blank
Problem Description
Comments or questions the user wants to convey to the JSS engineer.
Note:When the case is generated,
the application generates information to be included in this field:
lists the platforms specified, the release to which to upgrade, and
the devices impacted with their current software versions.
Maps to Problem Description on the Proactive Case page.
Submit Case
65535 characters
Blank
Email List
List of e-mail addresses, separated by commas, to be sent when
the case is submitted to JSS.
Maps to Additional Email Recipients on the Proactive
Case Manager page.
Submit Case
65535 characters
The e-mail list specified for the selected organization.
Create Proactive Case - Specify Platforms Table Descriptions
Goes to the Create Proactive Case page when you create a proactive
case.
Submit Case
Enabled if user has privilege
Goes back to the page where the initial parameters were specified.
Cancel
Cancels the case submission.
Submit Case
Enabled if user has privilege
Goes back to Proactive Case Manager
Finish
Saves the case in the AIM database and submits the case to JSS
Case Manager.
Submit Case
Enabled if user has privilege
If the case was successfully submitted to JSS, the Proactive
Case Manager page is displayed (where Submit Proactive Case was initiated),
and the new proactive case will be displayed in the Proactive Case
Manager table. Any errors will be displayed.
Create Proactive Case - Specify Platforms
Table Description
Table 88 describes the Create Proactive Case table columns.
Table 88: Create Proactive Case Page Field Descriptions Clearing a Flag
Name
Description
Privileges
Platform
Platform(s) to be upgraded One of the specified platforms maps
to “Platform” in Case Manager. The list of platforms will
be included in the Problem Description.
Not allowed to modify
Devices
Comma-separated list of devices that are the specified platform
and in the specified organization, which the current user has access
to
