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Viewing Proactive Case Manager

You can view Proactive Case Manager cases at a glance from My AIM Home or from the Proactive Case Manager user interface.

The Proactive Case Manager table is blank unless you have submitted proactive cases. Proactive case in bold indicates that a new case has been submitted, assigned, or flagged to you since the last time the user was logged into AIM.

To view Proactive Case Manager, do one of the following:

For more information about the information in the Proactive Case Manager table, see Proactive Case Manager Table Description.

Proactive Case Manager Table Description

Proactive Case Manager Table Button and Item Description

Table 83 describes the Proactive Case table command buttons.

Table 83: Proactive Case Manager Table Item Descriptions

Button/Item Name

Description

Privileges

Enabled/ Disabled

Results

Submit Proactive Case

Initiates the submission of a Proactive Case

Submit Case

Enabled if user has privilege

Displays the Create Proactive Case page

Clear Flag

Removes the flag to a user from the selected cases

None

Enabled when one or more items in the table are selected

The flag for all of the selected items in the table are removed

Delete

Marks any of the selected cases in the table as inactive

Delete

Enabled when one or more items in the table are selected

Deletes the proactive case and removes it from the table.

Organization drop-down list box

Lists the organizations to which the current user has access

None

Always enabled

Filters the cases displayed in the table to only those associated with the specified organization.

Proactive Case Manager Table Description

Table 84 describes the columns in the Proactive Case table.

Table 84: Proactive Case Manager Table Column Descriptions

Column

Description

Privilege Required to Modify

Range/Length

Default

Organization

The organization from which the case was created.

Not allowed to modify

N/A

Set by the user that created the case

Synopsis

Textual description of the proactive case. This field is a link and can be used to navigate to the detail screen of the proactive case.

Not allowed to modify

N/A

Set by the user that created the case

Platforms

Device platforms specified to be upgraded.

Not allowed to modify

N/A

Set by the user that created the case

Issued

Date and time that the case was created.

Not allowed to modify

Date and time: YYYY-MM-DD 24-hour time

N/A

Due Date

The date by which the customer needs a response from JSS.

Not allowed to modify

N/A

Set by the user that created the case

Owner

The user who opened the proactive case.

Not allowed to modify

Owner—Any valid AIM login username.

Status:

  • Assigned
  • In progress
  • Completed

User who created the case (Assigned)

Status/Case ID

The JSS status of this proactive case. After the case has been created, the case ID appears. The case ID is assigned by JSS for the proactive case. This field is a link used to navigate to the JSS Case Management page

Not allowed to modify

Status:

  • Submitted
  • Created
  • Updated

Empty until case has been created/submitted

Flag

Indicates if this entry has been flagged to the user for inspection. A flag appears in the Flag column of the Proactive Case Manager table.

A flag can be removed using the Clear Flag action

N/A

N/A
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