You can view Proactive Case Manager cases at a glance from My
AIM Home or from the Proactive Case Manager user interface.
The Proactive Case Manager table is blank unless you have submitted
proactive cases. Proactive case in bold indicates that a new case
has been submitted, assigned, or flagged to you since the last time
the user was logged into AIM.
To view Proactive Case Manager, do one of the following:
Log in to Advanced Insight Manager. My AIM Home page appears.
If you have submitted proactive cases, you will see them in the Proactive
Cases table.
Select Proactive Case Manager in the AIM navigation area.
The Proactive Case Manager table appears.
Proactive Case Manager Table Button and Item Description
Table 83 describes
the Proactive Case table command buttons.
Table 83: Proactive Case
Manager Table Item Descriptions
Button/Item Name
Description
Privileges
Enabled/ Disabled
Results
Submit Proactive Case
Initiates the submission of a Proactive Case
Submit Case
Enabled if user has privilege
Displays the Create Proactive Case page
Clear Flag
Removes the flag to a user from the selected cases
None
Enabled when one or more items in the table are selected
The flag for all of the selected items in the table are removed
Delete
Marks any of the selected cases in the table as inactive
Delete
Enabled when one or more items in the table are selected
Deletes the proactive case and removes it from the table.
Organization drop-down list box
Lists the organizations to which the current user has access
None
Always enabled
Filters the cases displayed in the table to only those associated
with the specified organization.
Proactive Case Manager Table Description
Table 84 describes the columns in the Proactive Case table.
Table 84: Proactive
Case Manager Table Column Descriptions
Column
Description
Privilege Required to Modify
Range/Length
Default
Organization
The organization from which the case was created.
Not allowed to modify
N/A
Set by the user that created the case
Synopsis
Textual description of the proactive case. This field is a link
and can be used to navigate to the detail screen of the proactive
case.
Not allowed to modify
N/A
Set by the user that created the case
Platforms
Device platforms specified to be upgraded.
Not allowed to modify
N/A
Set by the user that created the case
Issued
Date and time that the case was created.
Not allowed to modify
Date and time: YYYY-MM-DD 24-hour time
N/A
Due Date
The date by which the customer needs a response from JSS.
Not allowed to modify
N/A
Set by the user that created the case
Owner
The user who opened the proactive case.
Not allowed to modify
Owner—Any valid AIM login username.
Status:
Assigned
In progress
Completed
User who created the case (Assigned)
Status/Case ID
The JSS status of this proactive case. After the case has been
created, the case ID appears. The case ID is assigned by JSS for the
proactive case. This field is a link used to navigate to the JSS Case
Management page
Not allowed to modify
Status:
Submitted
Created
Updated
Empty until case has been created/submitted
Flag
Indicates if this entry has been flagged to the user for inspection.
A flag appears in the Flag column of the Proactive Case Manager table.
