AIS Key Benefits

AIS provides a comprehensive set of tools and processes designed to automate the delivery of reactive and proactive support services for Juniper Networks devices running on the networks. AIS, for full intended functionality, requires an annual subscription to Juniper Support Systems (JSS) support services and Advanced Insight Manager application licensing, and capacity licenses for the number of devices you want AIS to manage and support. See Juniper Networks J-Care Technical Services and AIS Functionality.

AIM provides the following key benefits:

• Advanced Insight Scripts (AI-Scripts)—These JUNOS operation (op) scripts, that need to be installed and activated on Juniper Networks devices running JUNOS 9.0 or later, reduce network downtime significantly by automatically detecting, collecting, and depositing incidents and intelligence information into monitored archive locations, which allows Juniper Networks JTAC engineers to quickly and efficient resolve cases and proactively identify customer-specific issues before they become problems. For more detailed information about AI-Scripts, see Installing and Understanding AI-Scripts.
• Advanced Insight Manager (AIM)—This application reduces the cost of service license agreement (SLA) violations by providing a faster, more efficient reaction to incidents and intelligence information. Incident and intelligence information are easily flagged to the right users so that they can quickly request case resolution from JTAC and receive intelligence updates. AIM connects and monitors archive locations where devices deposit incident and intelligence information and provides a central point of control for case resolution status and intelligence updates. Reaction policies alert the network administrator or third-party network management system (NSM) of key incidents, alerts, and intelligence information. All communication between AIM and JSS occurs over a secure channel, and each transaction is authenticated and verified by JSS. For more information about using AIM, see Using Advanced Insight Manager.
• The Juniper Data Collector—This AIM service collects data from Juniper Networks devices running JUNOS 8.5 or earlier, such as M-series, T-series, and J-series devices. The Juniper Data Collector also collects data from E-series devices running JUNOSe, and certain Netscreen Firewall/VPN devices running ScreenOS. The Juniper Data Collector collects data from user-specified devices for proactive monitoring in Advanced Insight Manager. For more details about specific E-series and Netscreen Firewall/VPN devices supported, see the Advanced Insight Solutions Release Notes.
• JSS—Reduces the amount, severity, and duration of network outages by using the Juniper Networks engineering expertise and customized tools to quickly create cases and communicate case status to AIM.