AIM provides ownership for incidents and intelligence
messages when an AIM user owns a message, that user is responsible
for keeping track of the progress of a case or updates from JSS. The
incident or intelligence message owner can also update the case status
to reflect progress made.
When an AIM user has ownership and appropriate
privileges, that user can do the following:
Incidents
Edit priority and e-mail list, if incident is not submitted
to JSS
Submit incident to JSS
Update owner status to reflect progress
Intelligence Messages
Update owner status to reflect progress
There are three levels of user ownership that an
AIM administrator can assign when adding or modifying user privileges.
See Table 51.
Table 51: AIM Ownership
Levels
Ownership Level
Description
None
User is not allowed to own or assign ownership to any AIM user.
Level I
User can voluntarily take ownership of any unassigned incidents
or intelligence messages.
Level II
User can voluntarily take ownership of any incidents or intelligence
messages whether they are assigned or unassigned.
Level III
User can either give or take away ownership of incidents or
intelligence messages to any user.
