Understanding AIM Ownership

AIM provides ownership for incidents and intelligence messages when an AIM user owns a message, that user is responsible for keeping track of the progress of a case or updates from JSS. The incident or intelligence message owner can also update the case status to reflect progress made.

When an AIM user has ownership and appropriate privileges, that user can do the following:

• Incidents

• Edit priority and e-mail list, if incident is not submitted to JSS

• Submit incident to JSS

• Update owner status to reflect progress
• Intelligence Messages

• Update owner status to reflect progress

There are three levels of user ownership that an AIM administrator can assign when adding or modifying user privileges. See Table 51.

Table 51: AIM Ownership Levels