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Table of Contents

About This Guide
Objectives
Audience
Supported Routing Platforms
Documentation Conventions
List of Technical Publications
Obtaining Documentation
Documentation Feedback
Requesting Technical Support
Advanced Insight Solutions Overview
Advanced Insight Solutions Overview
AIS Key Benefits
AIS Key Features
AIS Major Elements
AI-Scripts
Advanced Insight Manager (AIM) Application
Juniper Data Collector
JSS
Juniper Networks J-Care Technical Services and AIS Functionality
AIM Customer/Partner Engagement Models
Direct-Customer AIS Engagement Model
Partner-Deployed AIS Engagement Model
Partner End-Customer Deployed AIS Engagement Model
JUNOScope 9.0 or Later Software Script Management
AIS Workflows
Incident-Driven Analysis Workflow
Intelligence-Driven Analysis Workflow
Setting Up Advanced Insight Solutions
AIS Quick Setup Checklist
Before You Begin
AIS Administrator/User Roles
(Optional) JUNOScope Software Administrator
AIS Administrator
AIM Administrator
AIM User
AIS Design and Planning Checklist
AIS Setup Checklist
Installing and Setting Up JUNOScope Software for AIS
Installing the JUNOScope Software
Connecting to the JUNOScope Software
Logging In to the JUNOScope Software
Adding an AIM User with Read-Write Privileges
Set Up an Authorization Method
Set Up an Access Method
Adding Devices
Installing Advanced Insight Manager
AIM System Requirements
Sun Solaris Server System Minimum Requirements
Red Hat Linux Server System Minimum Requirements
AIM Application Client Workstation Requirements
Information Requested During AIM Installation
DNS Access
Install ID and Licensing
Downloading the AIM Application
Running the AIM Application Installer
Running the Graphical Installer
Running the Console Installer
Configuring the ai_manager.rc file to Receive E-mail from AIM
Starting and Stopping AIM Application Services
Starting All Services Simultaneously
Starting Each Service Individually
Stopping All Services Simultaneously
Stopping Each Service Individually
Using AIM Application Services Scripts
mysql
Command Usage
jboss
Command usage
aimService
Command Usage
aimJDCService
Command Usage
allservices
Command Usage
Connecting to AIM and Logging In
Connecting to the AIM Application
Logging In to the AIM Application
Changing the AIM Administrator Password
Uninstalling the AIM Application
AIM Application Installation Directory Structure
Understanding the Juniper Data Collector
How the Juniper Data Collector Operates
Creating a Directives Group
Installing and Understanding AI-Scripts
AI-Scripts Overview
What AI-Scripts Do
AI-Scripts Modes
Events Detected by AI-Scripts
JMB Contents
AI-Scripts Tools
Event Policies
Operation (Op) Scripts
JUNOScript
Stylesheet Language Alternative Syntax
AI-Scripts Process Flow
Installing AI-Scripts Packages
AI-Scripts System Requirements
Downloading AI-Scripts Install Packages and Release Notes
AI-Scripts Install Package Versioning
AI-Script Install Locations on Devices
Automatically Installing AI-Script Bundles
Manually Configuring and Installing AI-Scripts on Devices
Working With AI-Scripts
Installing an AI-Script Package
Deleting an AI-Script Package
Rolling Back an AI-Script Package
Not Saving Copies of AI-Scripts Package Files During Installation
Removing AI-Script Packages After Installation
Activating Advanced Insight Solutions
Activating AIS for the Direct Customer (Standard) and Partner Controller Engagement Models
Activating AIS for the End-User Engagement Model
AIS Partner Controller Responsibilities
AIS End-User Responsibilities
Setting Up Advanced Insight Manager
Configuring AIM General Settings
Configuring General Settings
AIM General Settings Page Description
JMB Send Only Configuration Indexes Filter Example
Configuring JUNOScope Settings
JUNOScope Settings Table Description
Devices Managed by JUNOScope Table Description
Configuring Script Bundle Settings
Script Bundles Table Description
Using AIM License Management
J-Care Technical Services Required for AIS
AIM Licensing
Using AIM License Management
Using the AIM Licensing Page
License Management Page Element Descriptions
Managing Device Capacity Licenses
Capacity Licenses Table Column Descriptions
AIM Device Capacity Licenses Messages
Managing J-Care Technical Services
Service Licenses Table Column Descriptions
Service License Messages
Configuring AIM Organizations and Device Groups
Organization Prerequisites
Organization Configuration Sequence
Adding Organization Credentials
Organization Credentials Page Description
Creating Device Groups
Creating a Device Group
Creating a Directives Group
Before You Begin
Creating a Directives Group and Adding Devices
Directives Group Page Description
Create Device and Add to Directives Group Page Button Descriptions
Ensuring NETCONF Over SSH Is Enabled
Enabling NETCONF Over SSH
Creating a Proxy Device Group and Adding Devices
Device Group Page Description
Proxy Device Group Page Description
Configuring Archive Locations
Archive Locations Table Description
Associating Devices to a Device Group
Devices Table Description
Associate Devices Table Description
Associating User Groups to Device Groups
Associate User Groups Table Description
Associating Registered Alerts to an Organization
Alert Registration Table Description
Alerts and Information Message Flow Passing to the End User
Partner Controller Alert and Informational Messages Passing to the End User
End User
Using the Organizations Table
Organization Table Description
Viewing Organization Details
Configuring Trap Destinations
Adding a New Trap Destination
Trap Destinations Table Field Descriptions
Deleting a Trap Destination
Setting Up AIM Users
Default AIM User Account
Understanding AIM Ownership
AIM User Privileges
Adding a AIM User
Add New User Page/Edit User Page Description
Editing a User
Using the User Table
Users Table Description
Deleting a User
Setting Up AIM User Groups
Creating a New User Group
User Group Page Description
User Group Table Elements Descriptions
Associate Device Groups Table Element Descriptions
Deleting a User Group
Using Advanced Insight Manager
Using My AIM Home
Viewing My AIM Home
Populating the Incidents Table
Populating the Intelligence Messages Table
Populating the Proactive Cases Table
Populating the Reaction Policies Table
Using the Welcome Notification Area
Using AIM Tables
Using the Table Selection, Sort, and Display Icons
Using the Multiple Column Sort Area
Navigating in AIM Tables
Using the Incidents Table
Using the Intelligence Messages Table
Using the Proactive Case Table
Using the Reaction Policies Table
Using the AIM Drafts Folder
Viewing Objects in the Drafts Folder
Deleting Objects in the Drafts Folder
Using AIM Incident Manager
Incident Data Flow for Partner and End-User Engagement Model
Incident Flow at the End User Site
Incident Flow at the Partner Site
Using the Incident Manager Tab
Incident Manager Page Descriptions
Filter By and Filter On Drop-Down List Box Description
Statistics Dashboard Description
Incident Manager Table Button Descriptions
Incident Manager Table Column Descriptions
Filtering Incident Manager Table Data
Submitting a Case Request
Creating a Policy
Flagging An Incident to a User
Clearing a Flag
Viewing Incidents by Organization
Viewing Incident Details (Incident for Device)
Incident Details (Incident for Device) Page Description
Viewing Incident Juniper Message Bundle (JMB)
Assigning an Incident Owner
Changing Incident Owner Status
Deleting an Incident
Using the Technical Support Tab
Technical Support Tab Buttons
Viewing the Technical Support Table
Using AIM Intelligence Manager
Intelligence Update Partner Controller and End-User Data Flow
Intelligence Update Flow at the End User Site
Intelligence Update Flow at the Partner Site
Viewing Intelligence Updates
Intelligence Updates Tab Description
View Intelligence Update View by Organization
Viewing Intelligence Update Synopsis
Information Entry Page Field Descriptions
Flagging an Intelligence Update To a User
Scanning Intelligence Messages for Impact
Scan for Impact Table Description
Assigning an Intelligence Update Owner
Changing Intelligence Update Owner Status
Clearing a Flag
Viewing Information JMBs
Information JMBs Table Description
Viewing Information JMBs by Organization
Viewing Information JMB Details
Information for Device Field Descriptions
Viewing JMB Content
Using AIM Inventory Manager
Viewing Inventory Manager
Inventory Manager Table Descriptions
Inventory Manager Table Element Descriptions
Inventory Manager Table Column Descriptions
Filtering Inventory Data
Viewing Device Chassis Detail
Exporting Inventory Data in Microsoft Excel Format
Exporting Inventory Data in CSV Format
Exporting Inventory Data in XML Format
Using AIM Proactive Case Manager
Viewing Proactive Case Manager
Proactive Case Manager Table Description
Proactive Case Manager Table Button and Item Description
Proactive Case Manager Table Description
Submitting a Proactive Case
Create Proactive Case Page Description
Create Proactive Case Page Button Description
Create Proactive Case Page Field Descriptions
Create Proactive Case - Specify Platforms Table Descriptions
Create Proactive Case - Specify Platforms Command Button Table Descriptions
Create Proactive Case - Specify Platforms Table Description
Viewing Proactive Case Details
Proactive Case Detail Description
Proactive Case Detail Command Button Description
Proactive Case Detail Field Descriptions
Assigning a Proactive Case Owner and Changing Status
Flagging a Proactive Case to a User
Clearing a Proactive Case Flag
Deleting a Proactive Case
Creating Reaction Policies
Creating a Reaction Policy
Create Reaction Policy Page Descriptions
Actions for Creating a Reaction Policy
Parameters for Creating a Reaction Policy
Intelligence Trigger Type Reaction Policy Filter Parameters
Reaction Policies Table Description
Reaction Policies Table Command Button Descriptions
Reaction Policies Table Column Descriptions
Editing a Reaction Policy
Enabling a Reaction Policy
Disabling a Reaction Policy
Deleting a Reaction Policy
AIM Logs
Interpreting Advanced Insight Manager Logs
AIM Install Log
AIM Messages Exchange Log
AIM Policy Log
AIM JMB Log
Juniper Data Collector Log
Advanced Insight Manager Management Information Base (MIB)
Advanced Insight Manager Management Information Base (MIB)
AIM MIB Contents
Supported SNMP Traps
Index
Index

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