New Proactive Case Manager

The new AIM Proactive Case Manager allows you to create a proactive case requesting Juniper Support Systems to send information about upgrading device to a specific software release. Proactive cases are displayed by organization, synopsis, platform, software version, issue date, due date, owner, and status. To use Proactive Case Manager, you must have an Intelligence feature license and an AIS Proactive Service (Intelligence-Driven Online Service) subscription.

To view proactive cases, you must have access to the organization associated with the case. From Proactive Case Manager, you can: create a proactive case, clear a flag, delete a proactive case, or filter the proactive cases by organization.

To create a proactive case, follow these steps:

Click Proactive Case Manager in the AIM navigation pane. The Proactive Case page appears.
Click Submit Proactive Case. The Create Proactive Case page appears. Add the necessary case information, including a problem description.
Click Next Step. Create Proactive Case – Specify Platforms page appears.
Select the platforms that you want.
Click Finish. This action saves the proactive case in the AIM database and sends the case to JSS for a case ID.

See the “Using Proactive Case Manager” chapter in the Advanced Insight Solutions 1.1 User Guide.

[Contents][Prev][Next][Report an Error]